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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Kingston Council

Environmental Health in Kingston upon Thames: reporting a housing problem

Who Kingston Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: kingston.gov.uk

Get the right helpKingston upon Thames

Who is your landlord?

Kingston CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Environmental health team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Kingston upon Thames helps

Kingston Council deals with poor conditions in rented homes through its Environmental health team. It’s for private tenants. Housing association tenants are sent to their landlord.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsLandlord first

Housing association tenants should use their landlord's complaint procedure first, then the Housing Ombudsman. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From kingston.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Environmental health team

  1. 01Tell your landlord first. Kingston Council says: discuss any problems with your landlord first, and put your concerns in writing.
  2. 02If it isn’t fixed, contact the council. The Environmental health team’s details are below.
Contact Kingston CouncilPrivate tenants
OnlineContact us about a private renting issue onlineself.kingston.gov.uk
Keep a note of the date you contact the council, and any reference.

From kingston.gov.uk/housing/finding-a-home/finding-a-privatel… and kingston.gov.uk/housing/housing-options-and-advice/report…, checked 12 October 2026.

Council tenants

If you rent from Kingston Council

Kingston Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 020 8547 5000, or online. Kingston repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply within 10 working days. How to complain

  3. Then

    Housing Ombudsman

    Free, once Kingston Council’s complaints process is finished.

Happy with repairs67%

of Kingston Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; kingston.gov.uk; tenant satisfaction measures 2024/25.

Reported it to Kingston Council and still waiting? You could claim compensation.

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Housing association tenants

If you rent from a housing association in Kingston upon Thames

Housing association tenants should use their landlord's complaint procedure first, then the Housing Ombudsman. Start with your housing association’s repairs and complaints process.

Housing associations in Kingston upon Thames

38 housing associations own 3,498 social homes in Kingston upon Thames. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Kingston upon Thames on 31 March 2025.

Housing associations in London: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Kingston upon Thames

In Kingston upon Thames, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Kingston upon Thames: questions

How do I report a housing problem to environmental health in Kingston upon Thames?

Use contact us about a private renting issue online at self.kingston.gov.uk. It’s for private tenants. Housing association tenants are sent to their landlord.

Can I report Kingston Council to environmental health?

No. Kingston Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 020 8547 5000, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Kingston upon Thames contact environmental health?

Housing association tenants should use their landlord's complaint procedure first, then the Housing Ombudsman.

Do I have to tell my landlord before contacting environmental health in Kingston upon Thames?

Yes. Kingston Council says: discuss any problems with your landlord first, and put your concerns in writing.

Which housing associations own homes in Kingston upon Thames?

38 housing associations own 3,498 social homes in Kingston upon Thames, according to the Regulator of Social Housing (March 2025). The largest are PA Housing (951), L&Q (359), RHP (300), Clarion Housing (275) and The Guinness Partnership (217).

Is Report Repair part of Kingston Council?

No. Report Repair is independent and not part of Kingston Council. The contact details here are from Kingston Council’s own website.

Not in Kingston upon Thames?

Environmental Health in London

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Council or housing association repair still not fixed?

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