Independent · not part of Tower Hamlets Council
Environmental Health in Tower Hamlets: reporting a housing problem
Who Tower Hamlets Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: towerhamlets.gov.uk
Who it helps
Who Environmental Health in Tower Hamlets helps
Tower Hamlets Council deals with poor conditions in rented homes through its housing standards service. It helps private tenants, and Tower Hamlets Council says housing association tenants can use it too.
Tell your landlord first, then contact the council. How.
Housing association tenants can contact the council only after finishing their landlord's complaints process, if safety concerns remain. What to do.
The council can’t take action against itself. What to do instead.
From towerhamlets.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. Tower Hamlets Council says: report the problem to your landlord or agent first, and follow up in writing.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
From towerhamlets.gov.uk/lgnl/housing/Private-tenants-landlord… and towerhamlets.gov.uk/content_pages/contact_us/by_telephone…, checked 12 October 2026.
Council tenants
If you rent from Tower Hamlets Council
Tower Hamlets Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 020 7364 5015, or online. Tower Hamlets repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply within 10 working days of that. How to complain
- Then
Housing Ombudsman
Free, once Tower Hamlets Council’s complaints process is finished.
of the Ombudsman’s findings about Tower Hamlets Council in 2024/25 were maladministration.
of Tower Hamlets Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; towerhamlets.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Tower Hamlets Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Tower Hamlets
Housing association tenants can contact the council only after finishing their landlord's complaints process, if safety concerns remain. Most still start with their housing association’s repairs and complaints process.
Housing associations in Tower Hamlets
47 housing associations own 37,491 social homes in Tower Hamlets. The largest:
- Poplar HARCA repairs5,535 homes
- Clarion Housing repairs4,336 homes
- Riverside repairs3,463 homes
- Peabody repairs2,764 homes
- Gateway Housing Association repairs2,650 homes
- L&Q repairs2,462 homes
- Notting Hill Genesis repairs2,391 homes
- East End Homes repairs2,367 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Tower Hamlets on 31 March 2025.
Housing associations in London: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Tower Hamlets
In Tower Hamlets, Environmental Health is for private and housing association tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Tower Hamlets: questions
What is the Tower Hamlets environmental health number for housing problems?
The council’s housing standards service at Tower Hamlets Council is on 020 7364 5008 (9am to 5pm, Monday to Friday), or email environmental.health@towerhamlets.gov.uk. You can also use house repairs page for private tenants (email) at towerhamlets.gov.uk. It helps private tenants, and Tower Hamlets Council says housing association tenants can use it too.
Can I report Tower Hamlets Council to environmental health?
No. Tower Hamlets Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 020 7364 5015, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Tower Hamlets contact environmental health?
Housing association tenants can contact the council only after finishing their landlord's complaints process, if safety concerns remain.
Do I have to tell my landlord before contacting environmental health in Tower Hamlets?
Yes. Tower Hamlets Council says: report the problem to your landlord or agent first, and follow up in writing.
Which housing associations own homes in Tower Hamlets?
47 housing associations own 37,491 social homes in Tower Hamlets, according to the Regulator of Social Housing (March 2025). The largest are Poplar HARCA (5,535), Clarion Housing (4,336), Riverside (3,463), Peabody (2,764), Gateway Housing Association (2,650).
Is Report Repair part of Tower Hamlets Council?
No. Report Repair is independent and not part of Tower Hamlets Council. The contact details here are from Tower Hamlets Council’s own website.
Not in Tower Hamlets?
Environmental Health in London
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- Environmental Health in LambethLambeth Council
- Environmental Health in LewishamLewisham Council
- Environmental Health in Waltham ForestWaltham Forest Council
- Environmental Health in WandsworthWandsworth Council
- Environmental Health in WestminsterWestminster City Council
Council or housing association repair still not fixed?
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