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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Waltham Forest Council

Environmental Health in Waltham Forest: reporting a housing problem

Who Waltham Forest Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: walthamforest.gov.uk

Get the right helpWaltham Forest

Who is your landlord?

Waltham Forest CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards service

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Waltham Forest helps

Waltham Forest Council deals with poor conditions in rented homes through its housing standards service. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Waltham Forest Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From walthamforest.gov.uk, checked 12 October 2026.

Private tenants

Contacting the council’s housing standards service

  1. 01Tell your landlord first. Waltham Forest Council says: talk to your landlord first; if there is no response, email or call the council to request a free home visit.
  2. 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
Contact Waltham Forest CouncilPrivate tenants
OnlineDamp and mould guidance for private tenants (email or phone)walthamforest.gov.uk
Phone020 8496 4949
Emailpropertylicensing@walthamforest.gov.uk
Keep a note of the date you contact the council, and any reference.

The council offers a free home visit if your landlord does not respond.

From walthamforest.gov.uk/housing/private-sector-housing/guida…, checked 12 October 2026.

Council tenants

If you rent from Waltham Forest Council

Waltham Forest Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 020 8496 3000, or online. Waltham Forest repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a written reply within 10 working days of the complaint being logged. How to complain

  3. Then

    Housing Ombudsman

    Free, once Waltham Forest Council’s complaints process is finished.

Ombudsman73%

of the Ombudsman’s findings about Waltham Forest Council in 2024/25 were maladministration.

Happy with repairs63%

of Waltham Forest Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; walthamforest.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to Waltham Forest Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Waltham Forest

Waltham Forest Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Waltham Forest

40 housing associations own 15,067 social homes in Waltham Forest. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Waltham Forest on 31 March 2025.

Housing associations in London: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Waltham Forest

In Waltham Forest, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Waltham Forest: questions

What is the Waltham Forest environmental health number for housing problems?

The council’s housing standards service at Waltham Forest Council is on 020 8496 4949, or email propertylicensing@walthamforest.gov.uk. You can also use damp and mould guidance for private tenants (email or phone) at walthamforest.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report Waltham Forest Council to environmental health?

No. Waltham Forest Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 020 8496 3000, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Waltham Forest contact environmental health?

Waltham Forest Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in Waltham Forest?

Yes. Waltham Forest Council says: talk to your landlord first; if there is no response, email or call the council to request a free home visit.

Which housing associations own homes in Waltham Forest?

40 housing associations own 15,067 social homes in Waltham Forest, according to the Regulator of Social Housing (March 2025). The largest are L&Q (5,986), Peabody (2,596), Clarion Housing (1,923), Islington and Shoreditch Housing Association (600) and Metropolitan Thames Valley Housing (347).

Is Report Repair part of Waltham Forest Council?

No. Report Repair is independent and not part of Waltham Forest Council. The contact details here are from Waltham Forest Council’s own website.

Not in Waltham Forest?

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