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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Brent Council

Environmental Health in Brent: reporting a housing problem

Who Brent Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: brent.gov.uk

Get the right helpBrent

Who is your landlord?

Brent CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards service

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Brent helps

Brent Council deals with poor conditions in rented homes through its housing standards service. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Contact the council if your landlord doesn’t fix it. How.

Housing association tenantsNot covered

Brent Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From brent.gov.uk, checked 12 October 2026.

Private tenants

Contacting the council’s housing standards service

  1. 01Tell your landlord first. Report the problem to your landlord or letting agent in writing, and keep a copy.
  2. 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
Contact Brent CouncilPrivate tenants
OnlineReport a problem with your home onlinebrent-self.achieveservice.com
Keep a note of the date you contact the council, and any reference.

From brent.gov.uk/housing/renting-in-the-private-sector, checked 12 October 2026.

Council tenants

If you rent from Brent Council

Brent Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 020 8937 2400, or online. Brent repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. It should reply within 10 working days. How to complain

  3. Then

    Housing Ombudsman

    Free, once Brent Council’s complaints process is finished.

Ombudsman68%

of the Ombudsman’s findings about Brent Council in 2024/25 were maladministration.

Happy with repairs51%

of Brent Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; brent.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to Brent Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Brent

Brent Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Brent

55 housing associations own 22,074 social homes in Brent. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Brent on 31 March 2025.

Housing associations in London: repair contacts

Reported it and still not fixed? You could claim compensation.

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Your options

Your options in Brent

In Brent, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Brent: questions

How do I report a housing problem to environmental health in Brent?

Use report a problem with your home online at brent-self.achieveservice.com. Its pages are for private tenants and don’t cover housing association homes.

Can I report Brent Council to environmental health?

No. Brent Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 020 8937 2400, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Brent contact environmental health?

Brent Council’s pages are written for private tenants and don’t mention housing association homes.

Which housing associations own homes in Brent?

55 housing associations own 22,074 social homes in Brent, according to the Regulator of Social Housing (March 2025). The largest are Sovereign Network Group (5,643), Notting Hill Genesis (4,235), Peabody (2,990), Metropolitan Thames Valley Housing (1,970), L&Q (1,387).

Is Report Repair part of Brent Council?

No. Report Repair is independent and not part of Brent Council. The contact details here are from Brent Council’s own website.

Not in Brent?

Environmental Health in London

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Council or housing association repair still not fixed?

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