Independent · not part of Croydon Council
Environmental Health in Croydon: reporting a housing problem
Who Croydon Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: croydon.gov.uk
Who is your landlord?
Croydon CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private Sector HousingFree to check · About 2 minutes
Who it helps
Who Environmental Health in Croydon helps
Croydon Council deals with poor conditions in rented homes through its Private Sector Housing. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Croydon Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
The council can’t take action against itself. What to do instead.
From croydon.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Private Sector Housing
- 01Tell your landlord first. Croydon Council says: report damp, mould or condensation to your landlord or property agent first.
- 02If it isn’t fixed, contact the council. The Private Sector Housing’s details are below.
From croydon.gov.uk/housing/landlords/private-sector-housing-d…, checked 12 October 2026.
Council tenants
If you rent from Croydon Council
Croydon Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 020 8726 6101, or online. Croydon repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply within 10 working days of that. How to complain
- Then
Housing Ombudsman
Free, once Croydon Council’s complaints process is finished.
of the Ombudsman’s findings about Croydon Council in 2024/25 were maladministration.
of Croydon Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; croydon.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Croydon Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Croydon
Croydon Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Croydon
61 housing associations own 16,757 social homes in Croydon. The largest:
- Southern Housing repairs3,754 homes
- L&Q repairs2,321 homes
- Hyde repairs1,514 homes
- Wandle repairs1,295 homes
- Croydon Churches Housing Association repairs1,196 homes
- Clarion Housing repairs1,072 homes
- Notting Hill Genesis repairs686 homes
- Home Group repairs616 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Croydon on 31 March 2025.
Housing associations in London: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Croydon
In Croydon, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Croydon: questions
What is the Croydon environmental health number for housing problems?
The Private Sector Housing at Croydon Council is on 0208 760 5476 (9.30am to 4pm, every day), or email hsg-privatehousing@croydon.gov.uk. You can also use private Sector Housing team page (phone and email) at croydon.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can I report Croydon Council to environmental health?
No. Croydon Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 020 8726 6101, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Croydon contact environmental health?
Croydon Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Croydon?
Yes. Croydon Council says: report damp, mould or condensation to your landlord or property agent first.
Which housing associations own homes in Croydon?
61 housing associations own 16,757 social homes in Croydon, according to the Regulator of Social Housing (March 2025). The largest are Southern Housing (3,754), L&Q (2,321), Hyde (1,514), Wandle (1,295), Croydon Churches Housing Association (1,196).
Is Report Repair part of Croydon Council?
No. Report Repair is independent and not part of Croydon Council. The contact details here are from Croydon Council’s own website.
Not in Croydon?
Environmental Health in London
- Environmental Health in BrentBrent Council
- Environmental Health in EalingEaling Council
- Environmental Health in EnfieldEnfield Council
- Environmental Health in GreenwichGreenwich Council
- Environmental Health in HackneyHackney Council
- Environmental Health in LambethLambeth Council
- Environmental Health in LewishamLewisham Council
- Environmental Health in Tower HamletsTower Hamlets Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.