Independent · not part of City of London Corporation
Environmental Health in City of London: reporting a housing problem
Who City of London Corporation’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: cityoflondon.gov.uk
Who it helps
Who Environmental Health in City of London helps
City of London Corporation deals with poor conditions in rented homes through its Environmental Health team. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
City of London Corporation’s pages are written for private tenants and don’t mention housing association homes. What to do.
The council can’t take action against itself. What to do instead.
From cityoflondon.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Environmental Health team
- 01Tell your landlord first. City of London Corporation says: contact your landlord or letting agent first; if they are unable or unwilling to help, the council may be able to help.
- 02If it isn’t fixed, contact the council. The Environmental Health team’s details are below.
From cityoflondon.gov.uk/services/environmental-health/housing…, checked 12 October 2026.
Council tenants
If you rent from City of London Corporation
City of London Corporation’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 0800 035 0003. City of London repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply within 10 working days (can be extended by up to 10 more working days, with reasons). How to complain
- Then
Housing Ombudsman
Free, once City of London Corporation’s complaints process is finished.
of the Ombudsman’s findings about City of London Corporation in 2024/25 were maladministration.
of City of London Corporation tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; cityoflondon.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to City of London Corporation and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in City of London
City of London Corporation’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in City of London
4 housing associations own 273 social homes in City of London. The largest:
- The Guinness Partnership repairs194 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in City of London on 31 March 2025.
Housing associations in London: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in City of London
In City of London, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in City of London: questions
What is the City of London environmental health number for housing problems?
The Environmental Health team at City of London Corporation is on 020 7606 3030, or email publicprotection@cityoflondon.gov.uk. You can also use private rented accommodation page (phone and email) at cityoflondon.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can I report City of London Corporation to environmental health?
No. City of London Corporation’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0800 035 0003, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in City of London contact environmental health?
City of London Corporation’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in City of London?
Yes. City of London Corporation says: contact your landlord or letting agent first; if they are unable or unwilling to help, the council may be able to help.
Which housing associations own homes in City of London?
4 housing associations own 273 social homes in City of London, according to the Regulator of Social Housing (March 2025). The largest are The Guinness Partnership (194).
Is Report Repair part of City of London Corporation?
No. Report Repair is independent and not part of City of London Corporation. The contact details here are from City of London Corporation’s own website.
Not in City of London?
Environmental Health in London
- Environmental Health in CroydonCroydon Council
- Environmental Health in EalingEaling Council
- Environmental Health in EnfieldEnfield Council
- Environmental Health in GreenwichGreenwich Council
- Environmental Health in HackneyHackney Council
- Environmental Health in LambethLambeth Council
- Environmental Health in LewishamLewisham Council
- Environmental Health in Tower HamletsTower Hamlets Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.