Received a letter? Start a claim

Find your landlord

What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

Largest landlords

All 351 landlords

Help

Start your claim

Report Repair · FCA authorised, FRN 830182

Independent · not part of Camden Council

Environmental Health in Camden: reporting a housing problem

Who Camden Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: camden.gov.uk

Get the right helpCamden

Who is your landlord?

Camden CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private Sector Housing service

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Camden helps

Camden Council deals with poor conditions in rented homes through its Private Sector Housing service. It’s for private tenants. Housing association tenants are sent to their landlord.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsLandlord first

Housing association tenants should report the problem to their landlord first. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From privaterenters.camden.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Private Sector Housing service

  1. 01Tell your landlord first. Camden Council says: tell your landlord or agent first and provide proof, such as photos, unless the problem is urgent.
  2. 02If it isn’t fixed, contact the council. The Private Sector Housing service’s details are below.
Contact Camden CouncilPrivate tenants
OnlineReport a hazard in your privately rented home onlinecamden.gov.uk
Phone020 7974 5969
Keep a note of the date you contact the council, and any reference.

From camden.gov.uk/en/report-a-hazard-in-your-privately-rented…, privaterenters.camden.gov.uk/repairs and privaterenters.camden.gov.uk/get-help-as-a-private-renter, checked 12 October 2026.

Council tenants

If you rent from Camden Council

Camden Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 020 7974 4444, or online. Camden repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. It should reply within 10 working days. How to complain

  3. Then

    Housing Ombudsman

    Free, once Camden Council’s complaints process is finished.

Ombudsman89%

of the Ombudsman’s findings about Camden Council in 2024/25 were maladministration.

Happy with repairs65%

of Camden Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; camden.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to Camden Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Camden

Housing association tenants should report the problem to their landlord first. Start with your housing association’s repairs and complaints process.

Housing associations in Camden

41 housing associations own 12,667 social homes in Camden. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Camden on 31 March 2025.

Housing associations in London: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Camden

In Camden, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Camden: questions

What is the Camden environmental health number for housing problems?

The Private Sector Housing service at Camden Council is on 020 7974 5969. You can also use report a hazard in your privately rented home online at camden.gov.uk. It’s for private tenants. Housing association tenants are sent to their landlord.

Can I report Camden Council to environmental health?

No. Camden Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 020 7974 4444, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Camden contact environmental health?

Housing association tenants should report the problem to their landlord first.

Do I have to tell my landlord before contacting environmental health in Camden?

Yes. Camden Council says: tell your landlord or agent first and provide proof, such as photos, unless the problem is urgent.

Which housing associations own homes in Camden?

41 housing associations own 12,667 social homes in Camden, according to the Regulator of Social Housing (March 2025). The largest are Riverside (2,775), Places for People (2,484), Notting Hill Genesis (1,841), Clarion Housing (1,250) and Peabody (689).

Is Report Repair part of Camden Council?

No. Report Repair is independent and not part of Camden Council. The contact details here are from Camden Council’s own website.

Not in Camden?

Environmental Health in London

All councils

Council or housing association repair still not fixed?

About 2 minutes. No documents. Free to check.

Start your claim
Check if you can claim