Independent · not part of Christian Action Housing Association
Christian Action Housing Association repairs: how to report a repair, phone numbers and timescales
How to report a repair to Christian Action Housing Association: the repairs phone number and emergency line, reporting a repair online, and how long Christian Action has to fix it.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: christianaction.org.uk
Has Christian Action Housing Association been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Christian Action’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Christian Action’s emergency line is here.
How to report
Reporting a repair to Christian Action Housing Association
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Christian Action misses its own target, complain. You may also be able to claim.
- Emailassetadmin@christianaction.org.uk
- PostChristian Action Housing Association, Benedict House, 61 Island Centre Way, Enfield EN3 6GS
Emergency repairs
When to call Christian Action straight away
Phone Christian Action straight away if anything puts someone in danger or leaves your home unsafe. Main number: press 2, then 1 for gas heating and hot water faults or 2 to report a repair. Office hours are 9am to 5pm, Monday to Friday; the same number takes emergency repairs out of hours. The number is in Christian Action’s repair contacts.
- 01Repairs that affect your health, safety or security
What counts as an emergency, from christianaction.org.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Christian Action.
Timescales
How long Christian Action Housing Association has to fix it
Christian Action doesn’t publish repair targets on its website. These are the legal limits under Awaab’s Law.
| Type of repair | Christian Action’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Christian Action Housing Association doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Christian Action for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Christian Action
This can get Christian Action to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Christian Action to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Christian Action
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Christian Action
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order Christian Action to put things right.
Christian Action’s record
How Christian Action Housing Association performs on repairs
of Christian Action tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Christian Action in 2024/25 were maladministration.
Sources: Christian Action tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Christian Action Housing Association’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Christian Action Housing Association repairs: questions
What is Christian Action Housing Association’s repairs number?
01992 765900. Main number: press 2, then 1 for gas heating and hot water faults or 2 to report a repair. Office hours are 9am to 5pm, Monday to Friday; the same number takes emergency repairs out of hours.
What is Christian Action Housing Association’s emergency or out of hours repairs number?
01992 765900 (Repairs line). Main number: press 2, then 1 for gas heating and hot water faults or 2 to report a repair. Office hours are 9am to 5pm, Monday to Friday; the same number takes emergency repairs out of hours.
Can I report a repair to Christian Action Housing Association online?
Yes, at Christian Action tenant portal. Report a repair through your tenant portal account.
What does Awaab’s Law mean for Christian Action Housing Association tenants?
Since 27 October 2025, Christian Action must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to Christian Action Housing Association?
Complain to Christian Action first, online or by email (complaints@christianaction.org.uk). It should acknowledge your complaint within 5 working days and reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Christian Action Housing Association?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Christian Action Housing Association for you. It’s free to check.
Start your claimIs Report Repair part of Christian Action Housing Association?
No. Report Repair is independent and not part of Christian Action Housing Association or any council or housing association. We show Christian Action’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Christian Action has to fix, by problem
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Reported a repair to Christian Action Housing Association and still waiting?
About 2 minutes. No documents. Free to check.