Independent · not part of Ealing Council
Ealing Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Ealing Council: the repairs phone numbers and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 28 days.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: ealing.gov.uk
Has Ealing Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Ealing’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Ealing’s emergency line is here.
How to report
Reporting a repair to Ealing Council
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Ealing misses its own target, complain. You may also be able to claim.
- Damp and mouldOnline form at ealing.gov.uk/xfp/form/406, or email dampandmould@ealing.gov.uk
- Communal areasReport repairs to shared areas online through the ‘Report a problem on a housing estate’ page
Emergency repairs
When to call Ealing straight away
Phone Ealing straight away if anything puts someone in danger or leaves your home unsafe. Outside office hours (evenings 5pm to 8am, weekends and bank holidays) this line takes emergency repairs only. The number is in Ealing’s repair contacts.
- 01Flooding
- 02Loss of water supply
- 03Loss of electricity
- 04Unsafe electrics or gas supply
What counts as an emergency, from ealing.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Ealing.
Timescales
How long Ealing Council has to fix it
Ealing’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Ealing’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 4 hoursEaling aims to respond and make things safe. Follow-on work is done in normal working hours. | Emergency hazards: investigate and make safe within 24 hours |
| Routine | 28 daysEaling aims to respond within 28 days of the date you report it. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Ealing says it will review each report, prioritise cases where there is a risk to health, and carry out repairs and take action to stop the problem coming back. It says it will not blame residents for damp and mould. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from ealing.gov.uk and Ealing’s damp and mould page, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 days ago? That’s past Ealing’s own target. You could claim compensation.
Start your claimYour options
If Ealing Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Ealing for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Ealing, it ordered between £450 and £900 in compensation.
How to complain to EalingYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a full reply within 10 working days.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a full reply within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Ealing’s record
How Ealing Council performs on repairs
Nov 2025: The regulator found Ealing has made progress but still has weaknesses, including overdue repairs, delays in fixing problems found in safety checks, and its handling of complaints.
of Ealing tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Ealing in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Ealing Council
- How it handled reports of damp and mould.Maladministration
£900 ordered - How it handled reports of a roof leak causing damp and mould.Maladministration
£750 ordered - How it handled repairs raised after the resident’s disrepair claim.Maladministration
£450 ordered
Sources: Regulator of Social Housing judgement, 26 November 2025; Ealing tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Ealing Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Ealing Council repairs: questions
What is Ealing Council’s repairs number?
0800 181 744 (Repairs line) or 020 8825 5682 (Repairs line (alternative number)) or 020 8786 1200 (Heating and hot water). Outside office hours (evenings 5pm to 8am, weekends and bank holidays) this line takes emergency repairs only.
What is Ealing Council’s emergency or out of hours repairs number?
0800 181 744 (Repairs line). Outside office hours (evenings 5pm to 8am, weekends and bank holidays) this line takes emergency repairs only.
Can I report a repair to Ealing Council online?
Yes, at myaccount.ealing.gov.uk. Non-emergency repairs in your home. You need to sign in to, or create, an Ealing My Account. Don’t report emergencies online.
How long does Ealing Council have to fix a repair?
Its own targets run from 4 hours (emergency) to 28 days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Ealing Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Ealing’s own damp and mould commitment: Ealing says it will review each report, prioritise cases where there is a risk to health, and carry out repairs and take action to stop the problem coming back. It says it will not blame residents for damp and mould.
How do I complain about a repair to Ealing Council?
Complain to the council first, online, by email (housing.environ.complaints@ealing.gov.uk) or by phone on 020 8825 5000. Acknowledged within 5 working days, with a full reply within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Ealing Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Ealing Council for you. It’s free to check.
Start your claimIs Report Repair part of Ealing Council?
No. Report Repair is independent and not part of Ealing Council or any council or housing association. We show Ealing’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
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Reported a repair to Ealing Council and still waiting?
About 2 minutes. No documents. Free to check.