Independent · not part of Westminster City Council
Environmental Health in Westminster: reporting a housing problem
Who Westminster City Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: westminster.gov.uk
Who it helps
Who Environmental Health in Westminster helps
Westminster City Council deals with poor conditions in rented homes through its Private Sector Housing Team. It helps private tenants, and Westminster City Council says housing association tenants can use it too.
Tell your landlord first, then contact the council. How.
Housing association tenants should first report concerns to their housing association and give it a reasonable time. What to do.
The council can’t take action against itself. What to do instead.
From westminster.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Private Sector Housing Team
- 01Tell your landlord first. Westminster City Council says: report to your landlord or agent in writing before contacting the council.
- 02If it isn’t fixed, contact the council. The Private Sector Housing Team’s details are below.
From westminster.gov.uk/housing/private-sector-housing/private…, checked 12 October 2026.
Council tenants
If you rent from Westminster City Council
Westminster City Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 0800 358 3783. Westminster repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply within 10 working days of that. How to complain
- Then
Housing Ombudsman
Free, once Westminster City Council’s complaints process is finished.
of the Ombudsman’s findings about Westminster City Council in 2024/25 were maladministration.
of Westminster City Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; westminster.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Westminster City Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Westminster
Housing association tenants should first report concerns to their housing association and give it a reasonable time. Most still start with their housing association’s repairs and complaints process.
Housing associations in Westminster
38 housing associations own 16,095 social homes in Westminster. The largest:
- Peabody repairs3,943 homes
- Notting Hill Genesis repairs3,063 homes
- Octavia Housing1,933 homes
- Sovereign Network Group repairs1,332 homes
- A2Dominion repairs797 homes
- L&Q repairs740 homes
- Riverside repairs673 homes
- Sanctuary Housing repairs639 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Westminster on 31 March 2025.
Housing associations in London: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Westminster
In Westminster, Environmental Health is for private and housing association tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Westminster: questions
What is the Westminster environmental health number for housing problems?
The Private Sector Housing Team at Westminster City Council is on 020 7641 6161 (9am to 5pm Monday, Tuesday, Thursday and Friday, 9am to 4pm Wednesday), or email res@westminster.gov.uk. You can also use report a private sector housing issue online at westminster.metastreet.co.uk. It helps private tenants, and Westminster City Council says housing association tenants can use it too.
Can I report Westminster City Council to environmental health?
No. Westminster City Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0800 358 3783, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Westminster contact environmental health?
Housing association tenants should first report concerns to their housing association and give it a reasonable time.
Do I have to tell my landlord before contacting environmental health in Westminster?
Yes. Westminster City Council says: report to your landlord or agent in writing before contacting the council.
Which housing associations own homes in Westminster?
38 housing associations own 16,095 social homes in Westminster, according to the Regulator of Social Housing (March 2025). The largest are Peabody (3,943), Notting Hill Genesis (3,063), Octavia Housing (1,933), Sovereign Network Group (1,332) and A2Dominion (797).
Is Report Repair part of Westminster City Council?
No. Report Repair is independent and not part of Westminster City Council. The contact details here are from Westminster City Council’s own website.
Not in Westminster?
Environmental Health in London
- Environmental Health in BexleyBexley Council
- Environmental Health in BrentBrent Council
- Environmental Health in BromleyLondon Borough of Bromley
- Environmental Health in CamdenCamden Council
- Environmental Health in HackneyHackney Council
- Environmental Health in LambethLambeth Council
- Environmental Health in LewishamLewisham Council
- Environmental Health in Tower HamletsTower Hamlets Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.