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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Newham Council

Environmental Health in Newham: reporting a housing problem

Who Newham Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: newham.gov.uk

Get the right helpNewham

Who is your landlord?

Newham CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private Sector Housing Standards

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Newham helps

Newham Council deals with poor conditions in rented homes through its Private Sector Housing Standards. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Newham Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From newham.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Private Sector Housing Standards

  1. 01Tell your landlord first. Newham Council says: report the problem in writing to your landlord or managing agent first.
  2. 02If it isn’t fixed, contact the council. The Private Sector Housing Standards’s details are below.
Contact Newham CouncilPrivate tenants
OnlinePrivate Sector Housing Standards Report It formnewham-self.achieveservice.com
Phone020 3373 1950
Emailprivatehousing@newham.gov.uk
Keep a note of the date you contact the council, and any reference.

From newham.gov.uk/housing-homes-homelessness/help-problems-re…, checked 12 October 2026.

Council tenants

If you rent from Newham Council

Newham Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 020 3373 5500, or online. Newham repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply within 10 working days of that. How to complain

  3. Then

    Housing Ombudsman

    Free, once Newham Council’s complaints process is finished.

Ombudsman71%

of the Ombudsman’s findings about Newham Council in 2024/25 were maladministration.

Happy with repairs72%

of Newham Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; my.newham.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to Newham Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Newham

Newham Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Newham

46 housing associations own 19,106 social homes in Newham. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Newham on 31 March 2025.

Housing associations in London: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Newham

In Newham, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Newham: questions

What is the Newham environmental health number for housing problems?

The Private Sector Housing Standards at Newham Council is on 020 3373 1950, or email privatehousing@newham.gov.uk. You can also use private Sector Housing Standards Report It form at newham-self.achieveservice.com. Its pages are for private tenants and don’t cover housing association homes.

Can I report Newham Council to environmental health?

No. Newham Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 020 3373 5500, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Newham contact environmental health?

Newham Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in Newham?

Yes. Newham Council says: report the problem in writing to your landlord or managing agent first.

Which housing associations own homes in Newham?

46 housing associations own 19,106 social homes in Newham, according to the Regulator of Social Housing (March 2025). The largest are L&Q (7,823), Notting Hill Genesis (2,619), Riverside (2,317), Peabody (1,627) and Local Space (638).

Is Report Repair part of Newham Council?

No. Report Repair is independent and not part of Newham Council. The contact details here are from Newham Council’s own website.

Not in Newham?

Environmental Health in London

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Council or housing association repair still not fixed?

About 2 minutes. No documents. Free to check.

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