Independent · not part of London Borough of Richmond upon Thames
Environmental Health in Richmond upon Thames: reporting a housing problem
Who London Borough of Richmond upon Thames’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: richmond.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards serviceFree to check · About 2 minutes
Who it helps
Who Environmental Health in Richmond upon Thames helps
London Borough of Richmond upon Thames deals with poor conditions in rented homes through its housing standards service. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
London Borough of Richmond upon Thames’s pages are written for private tenants and don’t mention housing association homes. What to do.
From richmond.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. London Borough of Richmond upon Thames says: you must contact your landlord first; the council will ask to see your letters or emails and any replies.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below. You’ll need an account to use the online form.
The council does not get involved in minor defects or routine maintenance.
From richmond.gov.uk/rented_complaints, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in Richmond upon Thames
London Borough of Richmond upon Thames’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Richmond upon Thames
26 housing associations own 10,343 social homes in Richmond upon Thames. The largest:
- RHP repairs6,397 homes
- PA Housing repairs1,836 homes
- L&Q repairs588 homes
- Metropolitan Thames Valley Housing repairs523 homes
- The Guinness Partnership repairs206 homes
- Places for People repairs147 homes
- A2Dominion repairs136 homes
- Notting Hill Genesis repairs123 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Richmond upon Thames on 31 March 2025.
Housing associations in London: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Richmond upon Thames
In Richmond upon Thames, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Richmond upon Thames: questions
What is the Richmond upon Thames environmental health number for housing problems?
The council’s housing standards service at London Borough of Richmond upon Thames is on 020 8545 3025, or email privatehousing@merton.gov.uk. You can also use report private housing disrepair online at rspandlp.merton.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can housing association tenants in Richmond upon Thames contact environmental health?
London Borough of Richmond upon Thames’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Richmond upon Thames?
Yes. London Borough of Richmond upon Thames says: you must contact your landlord first; the council will ask to see your letters or emails and any replies.
Which housing associations own homes in Richmond upon Thames?
26 housing associations own 10,343 social homes in Richmond upon Thames, according to the Regulator of Social Housing (March 2025). The largest are RHP (6,397), PA Housing (1,836), L&Q (588), Metropolitan Thames Valley Housing (523) and The Guinness Partnership (206).
Is Report Repair part of London Borough of Richmond upon Thames?
No. Report Repair is independent and not part of London Borough of Richmond upon Thames. The contact details here are from London Borough of Richmond upon Thames’s own website.
Not in Richmond upon Thames?
Environmental Health in London
- Environmental Health in BrentBrent Council
- Environmental Health in HackneyHackney Council
- Environmental Health in LambethLambeth Council
- Environmental Health in LewishamLewisham Council
- Environmental Health in SouthwarkSouthwark Council
- Environmental Health in SuttonSutton Council
- Environmental Health in Tower HamletsTower Hamlets Council
- Environmental Health in Waltham ForestWaltham Forest Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.