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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Sutton Council

Environmental Health in Sutton: reporting a housing problem

Who Sutton Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: sutton.gov.uk

Get the right helpSutton

Who is your landlord?

Sutton CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Environmental Health team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Sutton helps

Sutton Council deals with poor conditions in rented homes through its Environmental Health team. It’s for private tenants. Housing association tenants are sent to their landlord.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsLandlord first

Housing association tenants should complete their landlord's complaints procedure and then go to the Housing Ombudsman. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From sutton.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Environmental Health team

  1. 01Tell your landlord first. Sutton Council says: discuss the issue with your landlord first and, if necessary, put your concerns in writing.
  2. 02If it isn’t fixed, contact the council. The Environmental Health team’s details are below.
Contact Sutton CouncilPrivate tenants
OnlineReport a problem with your rented propertysutton.gov.uk
Keep a note of the date you contact the council, and any reference.

From sutton.gov.uk/-/reporting-a-problem-with-your-rented-prop…, checked 12 October 2026.

Council tenants

If you rent from Sutton Council

Sutton Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 020 8915 2000, or online. Sutton repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a formal reply within 10 working days of that. How to complain

  3. Then

    Housing Ombudsman

    Free, once Sutton Council’s complaints process is finished.

Ombudsman92%

of the Ombudsman’s findings about Sutton Council in 2024/25 were maladministration.

Happy with repairs70%

of Sutton Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; suttonhousingpartnership.org.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to Sutton Council and still waiting? You could claim compensation.

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Housing association tenants

If you rent from a housing association in Sutton

Housing association tenants should complete their landlord's complaints procedure and then go to the Housing Ombudsman. Start with your housing association’s repairs and complaints process.

Housing associations in Sutton

37 housing associations own 6,877 social homes in Sutton. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Sutton on 31 March 2025.

Housing associations in London: repair contacts

Reported it and still not fixed? You could claim compensation.

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Your options

Your options in Sutton

In Sutton, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Sutton: questions

How do I report a housing problem to environmental health in Sutton?

Use report a problem with your rented property at sutton.gov.uk. It’s for private tenants. Housing association tenants are sent to their landlord.

Can I report Sutton Council to environmental health?

No. Sutton Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 020 8915 2000, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Sutton contact environmental health?

Housing association tenants should complete their landlord's complaints procedure and then go to the Housing Ombudsman.

Do I have to tell my landlord before contacting environmental health in Sutton?

Yes. Sutton Council says: discuss the issue with your landlord first and, if necessary, put your concerns in writing.

Which housing associations own homes in Sutton?

37 housing associations own 6,877 social homes in Sutton, according to the Regulator of Social Housing (March 2025). The largest are Metropolitan Thames Valley Housing (2,143), L&Q (683), Clarion Housing (570), Southern Housing (558) and Sutton Housing Society (507).

Is Report Repair part of Sutton Council?

No. Report Repair is independent and not part of Sutton Council. The contact details here are from Sutton Council’s own website.

Not in Sutton?

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Council or housing association repair still not fixed?

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