Independent · not part of Harrow Council
Harrow Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Harrow Council: the repairs phone numbers, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 20 working days.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: harrow.gov.uk
Has Harrow Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Harrow’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Harrow’s repair line is here.
How to report
Reporting a repair to Harrow Council
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Harrow misses its own target, complain. You may also be able to claim.
- Gas boiler repairs by emailharrowcouncil@liberty-group.co.uk (Liberty Group, for individual gas boilers)
- Chase a repairUse the online repair enquiry form at harrow.gov.uk/wf_repairenquiry for a repair you have already reported.
Emergency repairs
When to call Harrow straight away
Phone Harrow straight away if anything puts someone in danger or leaves your home unsafe. The number is in Harrow’s repair contacts.
- 01Anything that puts your health, safety or security in immediate danger
- 02Anything that may lead to serious damage to the property
What counts as an emergency, from harrow.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Harrow.
Timescales
How long Harrow Council has to fix it
Harrow’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Harrow’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 4 hoursCompleted within 4 hours. | Emergency hazards: investigate and make safe within 24 hours |
| Non-emergency | 20 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from harrow.gov.uk, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 20 working days ago? That’s past Harrow’s own target. You could claim compensation.
Start your claimYour options
If Harrow Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Harrow for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to HarrowYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
A response within 10 working days.
- Stage 2
Ask for a review
A response within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Harrow’s record
How Harrow Council performs on repairs
of Harrow tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Harrow in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Harrow Council
Sources: Harrow tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Harrow Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Harrow Council repairs: questions
What is Harrow Council’s repairs number?
020 8901 2630 (Emergency repairs) or 0330 333 8390 (Gas boilers). Call this number for emergency repairs, which should not be reported online. Also for serious damp or mould, and for no heating or hot water from communal boilers.
Can I report a repair to Harrow Council online?
Yes, at harrow.gov.uk/housing. Council tenants request non-emergency repairs through their Council Housing Account, which must be linked to a MyHarrow account.
How long does Harrow Council have to fix a repair?
Its own targets run from 4 hours (emergency) to 20 working days (non-emergency). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Harrow Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to Harrow Council?
Complain to the council first, online. A response within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Harrow Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Harrow Council for you. It’s free to check.
Start your claimIs Report Repair part of Harrow Council?
No. Report Repair is independent and not part of Harrow Council or any council or housing association. We show Harrow’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
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Reported a repair to Harrow Council and still waiting?
About 2 minutes. No documents. Free to check.