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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Havering Council

Environmental Health in Havering: reporting a housing problem

Who Havering Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: havering.gov.uk

Get the right helpHavering

Who is your landlord?

Havering CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards service

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Havering helps

Havering Council deals with poor conditions in rented homes through its housing standards service. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Havering Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From havering.gov.uk, checked 12 October 2026.

Private tenants

Contacting the council’s housing standards service

  1. 01Tell your landlord first. Havering Council says: discuss the problem with your landlord first.
  2. 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
Contact Havering CouncilPrivate tenants
OnlineReport poor conditions onlinehavering-self.achieveservice.com
Keep a note of the date you contact the council, and any reference.

From havering.gov.uk/private-tenants, checked 12 October 2026.

Council tenants

If you rent from Havering Council

Havering Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 01708 434000, or online. Havering repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Contacted within 5 working days, with a full written reply within 10 working days. How to complain

  3. Then

    Housing Ombudsman

    Free, once Havering Council’s complaints process is finished.

Ombudsman80%

of the Ombudsman’s findings about Havering Council in 2024/25 were maladministration.

Happy with repairs55%

of Havering Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; havering.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to Havering Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Havering

Havering Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Havering

30 housing associations own 6,127 social homes in Havering. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Havering on 31 March 2025.

Housing associations in London: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Havering

In Havering, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Havering: questions

How do I report a housing problem to environmental health in Havering?

Use report poor conditions online at havering-self.achieveservice.com. Its pages are for private tenants and don’t cover housing association homes.

Can I report Havering Council to environmental health?

No. Havering Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01708 434000, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Havering contact environmental health?

Havering Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in Havering?

Yes. Havering Council says: discuss the problem with your landlord first.

Which housing associations own homes in Havering?

30 housing associations own 6,127 social homes in Havering, according to the Regulator of Social Housing (March 2025). The largest are L&Q (1,954), Sanctuary Housing (879), Clarion Housing (684), Delta Housing (579) and The Guinness Partnership (401).

Is Report Repair part of Havering Council?

No. Report Repair is independent and not part of Havering Council. The contact details here are from Havering Council’s own website.

Not in Havering?

Environmental Health in London

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Council or housing association repair still not fixed?

About 2 minutes. No documents. Free to check.

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