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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Hillingdon Council

Environmental Health in Hillingdon: reporting a housing problem

Who Hillingdon Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: pre.hillingdon.gov.uk

Get the right helpHillingdon

Who is your landlord?

Hillingdon CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Housing Standards team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Hillingdon helps

Hillingdon Council deals with poor conditions in rented homes through its Housing Standards team. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Use your housing association's complaints procedure first, if it has one. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From pre.hillingdon.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Housing Standards team

  1. 01Tell your landlord first. Hillingdon Council says: report the repair to your landlord or housing association first and allow a reasonable time for it to be done.
  2. 02If it isn’t fixed, contact the council. The Housing Standards team’s details are below.
Contact Hillingdon CouncilPrivate tenants
OnlinePrivate sector housing complaint formpre.hillingdon.gov.uk
Keep a note of the date you contact the council, and any reference.

Keep written records of your letters and emails to your landlord and photograph the items that need repair.

From pre.hillingdon.gov.uk/xfp/form/36, checked 12 October 2026.

Council tenants

If you rent from Hillingdon Council

Hillingdon Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 01895 556600, or online. Hillingdon repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply within 10 working days of that. How to complain

  3. Then

    Housing Ombudsman

    Free, once Hillingdon Council’s complaints process is finished.

Ombudsman89%

of the Ombudsman’s findings about Hillingdon Council in 2024/25 were maladministration.

Happy with repairs67%

of Hillingdon Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; pre.hillingdon.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to Hillingdon Council and still waiting? You could claim compensation.

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Housing association tenants

If you rent from a housing association in Hillingdon

Use your housing association's complaints procedure first, if it has one. Start with your housing association’s repairs and complaints process.

Housing associations in Hillingdon

40 housing associations own 9,207 social homes in Hillingdon. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Hillingdon on 31 March 2025.

Housing associations in London: repair contacts

Reported it and still not fixed? You could claim compensation.

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Your options

Your options in Hillingdon

In Hillingdon, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Hillingdon: questions

How do I report a housing problem to environmental health in Hillingdon?

Use private sector housing complaint form at pre.hillingdon.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report Hillingdon Council to environmental health?

No. Hillingdon Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01895 556600, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Hillingdon contact environmental health?

Use your housing association's complaints procedure first, if it has one.

Do I have to tell my landlord before contacting environmental health in Hillingdon?

Yes. Hillingdon Council says: report the repair to your landlord or housing association first and allow a reasonable time for it to be done.

Which housing associations own homes in Hillingdon?

40 housing associations own 9,207 social homes in Hillingdon, according to the Regulator of Social Housing (March 2025). The largest are Peabody (1,745), A2Dominion (1,571), The Guinness Partnership (1,457), Notting Hill Genesis (821) and Metropolitan Thames Valley Housing (564).

Is Report Repair part of Hillingdon Council?

No. Report Repair is independent and not part of Hillingdon Council. The contact details here are from Hillingdon Council’s own website.

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Council or housing association repair still not fixed?

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