Independent · not part of Hammersmith & Fulham Council
Environmental Health in Hammersmith & Fulham: reporting a housing problem
Who Hammersmith & Fulham Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: lbhf.gov.uk
Who it helps
Who Environmental Health in Hammersmith & Fulham helps
Hammersmith & Fulham Council deals with poor conditions in rented homes through its Private Sector Housing Service. It helps private tenants, and Hammersmith & Fulham Council says housing association tenants can use it too.
Contact the council if your landlord doesn’t fix it. How.
Housing association tenants should use their landlord's complaints procedure first. What to do.
The council can’t take action against itself. What to do instead.
From lbhf.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Private Sector Housing Service
- 01Tell your landlord first. Report the problem to your landlord or letting agent in writing, and keep a copy.
- 02If it isn’t fixed, contact the council. The Private Sector Housing Service’s details are below.
The team can order landlords to make repairs.
From lbhf.gov.uk/housing/private-housing/minimum-safe-housing-…, checked 12 October 2026.
Council tenants
If you rent from Hammersmith & Fulham Council
Hammersmith & Fulham Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 0800 023 4499, or online. Hammersmith & Fulham repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Handled by the service involved, with a reply within 15 working days of the complaint being recorded. How to complain
- Then
Housing Ombudsman
Free, once Hammersmith & Fulham Council’s complaints process is finished.
of the Ombudsman’s findings about Hammersmith & Fulham Council in 2024/25 were maladministration.
of Hammersmith & Fulham Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; lbhf.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Hammersmith & Fulham Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Hammersmith & Fulham
Housing association tenants should use their landlord's complaints procedure first. Most still start with their housing association’s repairs and complaints process.
Housing associations in Hammersmith & Fulham
37 housing associations own 15,081 social homes in Hammersmith and Fulham. The largest:
- Notting Hill Genesis repairs5,013 homes
- The Guinness Partnership repairs2,750 homes
- Peabody repairs2,458 homes
- Southern Housing repairs888 homes
- A2Dominion repairs618 homes
- L&Q repairs556 homes
- Octavia Housing500 homes
- Metropolitan Thames Valley Housing repairs376 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Hammersmith and Fulham on 31 March 2025.
Housing associations in London: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Hammersmith & Fulham
In Hammersmith & Fulham, Environmental Health is for private and housing association tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Hammersmith & Fulham: questions
What is the Hammersmith & Fulham environmental health number for housing problems?
The Private Sector Housing Service at Hammersmith & Fulham Council is on 020 8753 1081, or email phs@lbhf.gov.uk. You can also use private tenants page (phone and email) at lbhf.gov.uk. It helps private tenants, and Hammersmith & Fulham Council says housing association tenants can use it too.
Can I report Hammersmith & Fulham Council to environmental health?
No. Hammersmith & Fulham Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0800 023 4499, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Hammersmith & Fulham contact environmental health?
Housing association tenants should use their landlord's complaints procedure first.
Which housing associations own homes in Hammersmith & Fulham?
37 housing associations own 15,081 social homes in Hammersmith and Fulham, according to the Regulator of Social Housing (March 2025). The largest are Notting Hill Genesis (5,013), The Guinness Partnership (2,750), Peabody (2,458), Southern Housing (888) and A2Dominion (618).
Is Report Repair part of Hammersmith & Fulham Council?
No. Report Repair is independent and not part of Hammersmith & Fulham Council. The contact details here are from Hammersmith & Fulham Council’s own website.
Not in Hammersmith & Fulham?
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Council or housing association repair still not fixed?
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