Independent · not part of East End Homes
East End Homes complaints, compensation and disrepair claims
Your options if East End Homes hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkRepairs and phone numbers: East End Homes repairs
LandlordEast End Homes
Has East End Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet East End Homes’s repair contactsFree to check · About 2 minutes
You can complain to East End Homes, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if East End Homes hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with East End Homes for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to East End Homes
This can get East End Homes to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order East End Homes to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against East End Homes
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to East End Homes asking for the repairs and compensation. Under the court rules for housing conditions claims, East End Homes should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to East End Homes
East End Homes has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to East End Homes
Acknowledged within 5 working days, with a full reply within 10 working days.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a full reply within 20 working days (up to a further 20 if more time is needed, and you will be told).
- Then
Housing Ombudsman
Independent. It can order East End Homes to put things right.
From eastendhomes.net, checked 9 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimEast End Homes’s record
What the regulator and Ombudsman found
of East End Homes tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about East End Homes in 2024/25 were maladministration.
Sources: East End Homes tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
East End Homes complaints and claims: questions
How do I complain to East End Homes about repairs?
Online: eastendhomes.net. By email: complaints@eastendhomes.net. By phone: 020 7517 4700. Say what the problem is, when you reported it, and what you want done.
How long does East End Homes have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a full reply within 10 working days. Stage 2: acknowledged within 5 working days, with a full reply within 20 working days (up to a further 20 if more time is needed, and you will be told).
Can I claim compensation from East End Homes for damp and mould?
You could, if you reported it and East End Homes didn’t fix it in a reasonable time. A law firm on our panel can take it up with East End Homes for you.
Start your claimHas the Housing Ombudsman found East End Homes at fault?
In 2024/25 the Ombudsman found maladministration in 60% of its findings about East End Homes.
Why use Report Repair?
A law firm on our panel takes your claim up with East End Homes: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with East End Homes on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot East End Homes?
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Still waiting for East End Homes to fix it?
About 2 minutes. No documents. Free to check.