Independent · not part of Barking and Dagenham Council
Barking and Dagenham Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Barking and Dagenham Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: lbbd.gov.uk
Has Barking and Dagenham Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Barking and Dagenham’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Barking and Dagenham’s emergency line is here.
How to report
Reporting a repair to Barking and Dagenham Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Barking and Dagenham misses its own target, complain. You may also be able to claim.
Emergency repairs
When to call Barking and Dagenham straight away
Phone Barking and Dagenham straight away if anything puts someone in danger or leaves your home unsafe. For repairs during opening hours. Emergencies can be reported on the same number outside opening hours. The number is in Barking and Dagenham’s repair contacts.
- 01Your home can’t be secured
- 02Dangerous floors or stairs
- 03No water at all, or a leak you can’t control
- 04A tap stuck on
- 05Your only toilet is blocked, or drains are blocked and backing up
- 06Sparking or smoking electrics, or bare wires
- 07No electricity at all
- 08Anything dangerous that needs making safe, including unsafe glass
What counts as an emergency, from lbbd.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Barking and Dagenham.
Timescales
How long Barking and Dagenham Council has to fix it
Barking and Dagenham doesn’t publish repair targets on its website. These are the legal limits under Awaab’s Law.
| Type of repair | Barking and Dagenham’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Damp and mould that’s a significant risk | Says it has a legal duty under Awaab’s Law to assess and deal with damp, mould and other emergency hazards in council homes within set timescales. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Barking and Dagenham’s damp and mould commitment, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Barking and Dagenham Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Barking and Dagenham for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Barking and Dagenham, it ordered between £75 and £250 in compensation.
How to complain to Barking and DagenhamYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Barking and Dagenham’s record
How Barking and Dagenham Council performs on repairs
of Barking and Dagenham tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Barking and Dagenham in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Barking and Dagenham Council
- How it handled reports of heating and hot water outages and its maintenance of the communal heating system.Service failure
£75 ordered - How it handled reports of a rodent infestation.Maladministration
£160 ordered - How it handled reports of damp and mould.Service failure
£250 ordered
Sources: Barking and Dagenham tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Barking and Dagenham Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Barking and Dagenham Council repairs: questions
What is Barking and Dagenham Council’s repairs number?
020 8215 3000. For repairs during opening hours. Emergencies can be reported on the same number outside opening hours.
What is Barking and Dagenham Council’s emergency or out of hours repairs number?
020 8215 3000 (Repairs line). For repairs during opening hours. Emergencies can be reported on the same number outside opening hours.
Can I report a repair to Barking and Dagenham Council online?
Yes, at housing-repairs.lbbd.gov.uk. Repairs to your home or communal areas, and to check, change or cancel a repair. No login, but you need a UK mobile number.
What does Awaab’s Law mean for Barking and Dagenham Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Barking and Dagenham’s own damp and mould commitment: Says it has a legal duty under Awaab’s Law to assess and deal with damp, mould and other emergency hazards in council homes within set timescales.
How do I complain about a repair to Barking and Dagenham Council?
Complain to the council first, online, by email (complaints@lbbd.gov.uk) or by phone on 020 8215 3000. It should acknowledge your complaint within 5 working days and reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Barking and Dagenham Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Barking and Dagenham Council for you. It’s free to check.
Start your claimIs Report Repair part of Barking and Dagenham Council?
No. Report Repair is independent and not part of Barking and Dagenham Council or any council or housing association. We show Barking and Dagenham’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
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Reported a repair to Barking and Dagenham Council and still waiting?
About 2 minutes. No documents. Free to check.