Independent · not part of Industrial Dwellings Society
Industrial Dwellings Society repairs: how to report a repair, phone numbers and timescales
How to report a repair to Industrial Dwellings Society: the repairs phone numbers and emergency line, reporting a repair online, and how long IDS has to fix it.
Other names: Four Per Cent Dwellings Company
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: ids.org.uk
Has Industrial Dwellings Society been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet IDS’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, IDS’s emergency line is here.
How to report
Reporting a repair to Industrial Dwellings Society
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If IDS misses its own target, complain. You may also be able to claim.
- EVO Living appReport a repair, pick an appointment and get live updates (free on the App Store and Google Play)
- EVO WhatsApp07723 502080
- EVO emailHelpdesk@evo-pm.com
- IDS repairs emailrepairs@ids.org.uk (also for communal repairs in blocks IDS manages)
- Lifts (Nova Lifts)0845 888 8767 for lift failures in blocks managed by IDS
Emergency repairs
When to call IDS straight away
Phone IDS straight away if anything puts someone in danger or leaves your home unsafe. Weekdays 9am to 5pm, choose the repairs option. Out of hours, choose option 1 for emergency repairs. The number is in IDS’s repair contacts.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell IDS.
Timescales
How long Industrial Dwellings Society has to fix it
IDS’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | IDS’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Out-of-hours emergency | 4 hours | Emergency hazards: investigate and make safe within 24 hours |
| Emergency | 24 hours | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 7 days | No fixed legal limit unless it’s a hazard |
| Non-urgent | 21 days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Damp and mould reports are treated as urgent, with mould treatment completed within 7 working days; further work may take longer. IDS checks back after six months. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from ids.org.uk and IDS’s damp and mould page, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Industrial Dwellings Society doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with IDS for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to IDS
This can get IDS to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order IDS to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to IDS
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to IDS
Acknowledged in writing, with a written reply usually within 10 working days.
- Stage 2
Ask for a review
Acknowledged in writing, with a written reply usually within 20 working days.
- Then
Housing Ombudsman
Independent. It can order IDS to put things right.
IDS’s record
How Industrial Dwellings Society performs on repairs
Oct 2024: After a 2022 regulatory notice over a poor repairs service and damp and mould at Evelyn Court, the regulator found progress but some weaknesses remaining, including turning stock survey findings into a clear plan for its homes.
of IDS tenants were satisfied with the repairs service in 2024/25.
Sources: Regulator of Social Housing judgement, 30 October 2024; IDS tenant satisfaction measures 2024/25.
Contacts
Industrial Dwellings Society’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Industrial Dwellings Society repairs: questions
What is Industrial Dwellings Society’s repairs number?
020 8691 9293 (Repairs line (EVO)) or 020 8800 9606 (IDS office) or 020 8370 4707 (Heating and boilers (Oakray)). IDS’s repairs contractor EVO, for repairs inside your home. You can also use the EVO Living app.
What is Industrial Dwellings Society’s emergency or out of hours repairs number?
020 8800 9606 (IDS office · out of hours emergencies). Weekdays 9am to 5pm, choose the repairs option. Out of hours, choose option 1 for emergency repairs.
Can I report a repair to Industrial Dwellings Society online?
Yes, at ids.org.uk/portal. IDS resident portal for reporting and tracking repairs. You need an account.
How long does Industrial Dwellings Society have to fix a repair?
Its own targets run from 4 hours (out-of-hours emergency) to 21 days (non-urgent). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Industrial Dwellings Society tenants?
Since 27 October 2025, IDS must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. IDS’s own damp and mould commitment: Damp and mould reports are treated as urgent, with mould treatment completed within 7 working days; further work may take longer. IDS checks back after six months.
How do I complain about a repair to Industrial Dwellings Society?
Complain to IDS first, online, by email (housing@ids.org.uk) or by phone on 020 8800 9606. Acknowledged in writing, with a written reply usually within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Industrial Dwellings Society?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Industrial Dwellings Society for you. It’s free to check.
Start your claimIs Report Repair part of Industrial Dwellings Society?
No. Report Repair is independent and not part of Industrial Dwellings Society or any council or housing association. We show IDS’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What IDS has to fix, by problem
Not IDS?
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Reported a repair to Industrial Dwellings Society and still waiting?
About 2 minutes. No documents. Free to check.