Independent · not part of North London Muslim Housing Association (NLM)
North London Muslim Housing Association (NLM) repairs: how to report a repair, phone numbers and timescales
How to report a repair to North London Muslim Housing Association (NLM): the repairs phone numbers and emergency line, and how long NLM has to fix it.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: nlmha.com
Has North London Muslim Housing Association (NLM) been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet NLM’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, NLM’s emergency line is here.
How to report
Reporting a repair to North London Muslim Housing Association (NLM)
- 01Phone the repairs line. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If NLM misses its own target, complain. You may also be able to claim.
- Emailmaintenance@nlmha.com (also for damp and mould; photos help)
Emergency repairs
When to call NLM straight away
Phone NLM straight away if anything puts someone in danger or leaves your home unsafe. Maintenance team 9:30am to 5:30pm. Also the number for emergency repairs out of hours (5:30pm to 9:30am, 7 days a week), except gas and heating. The number is in NLM’s repair contacts.
- 01Dangerous structures
- 02Gas leaks
- 03Blocked or overflowing drains
- 04Burst pipes
- 05Total loss of electricity
- 06Blocked toilet
What counts as an emergency, from nlmha.com.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell NLM.
Timescales
How long North London Muslim Housing Association (NLM) has to fix it
NLM’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | NLM’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 48 hoursHealth or safety risk: attended within 24 hours, completed within 48 hours. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent (priority 1) | 5 working daysSerious disruption: attended within 24 hours, completed within 48 hours to 5 working days. | No fixed legal limit unless it’s a hazard |
| Priority 2 | 10 daysLess urgent repairs: attended within 7 days. | No fixed legal limit unless it’s a hazard |
| Priority 3 | 6 monthsNon-urgent repairs done in a planned programme: attended within 28 days. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Report damp, mould or condensation straight away by phone or email, mentioning anyone vulnerable in your household. NLM says serious concerns will be followed up promptly. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from nlmha.com and NLM’s damp and mould page, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If North London Muslim Housing Association (NLM) doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with NLM for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to NLM
This can get NLM to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order NLM to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to NLM
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to NLM
Acknowledged within 5 working days, with a full written reply aimed for within 10 working days.
- Stage 2
Ask for a review
Ask for a review within 10 working days of the stage 1 reply; acknowledged within 5 working days, with a full reply aimed for within 20 working days.
- Then
Housing Ombudsman
Independent. It can order NLM to put things right.
NLM’s record
How North London Muslim Housing Association (NLM) performs on repairs
Aug 2025: The regulator found serious failings on tenant safety: a high-rise block not registered with the Building Safety Regulator and no credible plan for asbestos surveys in communal areas, although it found the repairs and complaints services worked well.
Sources: Regulator of Social Housing judgement, 13 August 2025.
Contacts
North London Muslim Housing Association (NLM)’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
North London Muslim Housing Association (NLM) repairs: questions
What is North London Muslim Housing Association (NLM)’s repairs number?
020 8815 4200 (Repairs line) or 020 3667 4584 (Gas and heating breakdowns). Maintenance team 9:30am to 5:30pm. Also the number for emergency repairs out of hours (5:30pm to 9:30am, 7 days a week), except gas and heating.
What is North London Muslim Housing Association (NLM)’s emergency or out of hours repairs number?
020 8815 4200 (Repairs line). Maintenance team 9:30am to 5:30pm. Also the number for emergency repairs out of hours (5:30pm to 9:30am, 7 days a week), except gas and heating.
How long does North London Muslim Housing Association (NLM) have to fix a repair?
Its own targets run from 48 hours (emergency) to 6 months (priority 3). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for North London Muslim Housing Association (NLM) tenants?
Since 27 October 2025, NLM must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. NLM’s own damp and mould commitment: Report damp, mould or condensation straight away by phone or email, mentioning anyone vulnerable in your household. NLM says serious concerns will be followed up promptly.
How do I complain about a repair to North London Muslim Housing Association (NLM)?
Complain to NLM first, online or by email (complaints@nlmha.com). Acknowledged within 5 working days, with a full written reply aimed for within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from North London Muslim Housing Association (NLM)?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with North London Muslim Housing Association (NLM) for you. It’s free to check.
Start your claimIs Report Repair part of North London Muslim Housing Association (NLM)?
No. Report Repair is independent and not part of North London Muslim Housing Association (NLM) or any council or housing association. We show NLM’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What NLM has to fix, by problem
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Reported a repair to North London Muslim Housing Association (NLM) and still waiting?
About 2 minutes. No documents. Free to check.