Independent · not part of Inclusion Housing
Inclusion Housing repairs: how to report a repair, phone numbers and timescales
How to report a repair to Inclusion Housing: the repairs phone number, reporting a repair online, and how long Inclusion Housing has to fix it. Inclusion Housing’s own target for routine repairs is 20 working days.
Other names: Inclusion Group
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: inclusion-group.org.uk
Has Inclusion Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Inclusion Housing’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Inclusion Housing’s repair line is here.
How to report
Reporting a repair to Inclusion Housing
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Inclusion Housing misses its own target, complain. You may also be able to claim.
- EmailUrgent or routine repairs can be emailed to repairs@inclusiongroup.co.uk with your full address; it aims to reply within 48 hours.
Emergency repairs
When to call Inclusion Housing straight away
Phone Inclusion Housing straight away if anything puts someone in danger or leaves your home unsafe. The number is in Inclusion Housing’s repair contacts.
- 01No electricity at all
- 02No water supply at all
- 03Only toilet won’t flush
- 04Outside door, window or lock not secure
- 05Blocked flue to a fire or boiler
- 06Unsafe electrical fittings
- 07Damp, mould or condensation
What counts as an emergency, from inclusion-group.org.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Inclusion Housing.
Timescales
How long Inclusion Housing has to fix it
Inclusion Housing’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Inclusion Housing’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursMade safe within 4 hours and finished within 24 hours. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 5 working days | No fixed legal limit unless it’s a hazard |
| Routine | 20 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Reports of damp, mould or condensation are treated as emergency repairs. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from inclusion-group.org.uk, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 20 working days ago? That’s past Inclusion Housing’s own target. You could claim compensation.
Start your claimYour options
If Inclusion Housing doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Inclusion Housing for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Inclusion Housing
This can get Inclusion Housing to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Inclusion Housing to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Inclusion Housing
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Inclusion Housing
Acknowledged within 5 working days, with a manager’s full reply aimed for within 10 working days.
- Stage 2
Ask for a review
Ask within 14 days of the stage 1 reply; an independent panel aims to reply within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Inclusion Housing to put things right.
Inclusion Housing’s record
How Inclusion Housing performs on repairs
of Inclusion Housing tenants were satisfied with the repairs service in 2024/25.
Sources: Inclusion Housing tenant satisfaction measures 2024/25.
Contacts
Inclusion Housing’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Inclusion Housing repairs: questions
What is Inclusion Housing’s repairs number?
01904 675207. Inclusion Housing’s main number, also used for repairs.
Can I report a repair to Inclusion Housing online?
Yes, at inclusion-group.org.uk repairs. Online form for urgent and routine repairs; you’ll need your tenant number.
How long does Inclusion Housing have to fix a repair?
Its own targets run from 24 hours (emergency) to 20 working days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Inclusion Housing tenants?
Since 27 October 2025, Inclusion Housing must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Inclusion Housing’s own damp and mould commitment: Reports of damp, mould or condensation are treated as emergency repairs.
How do I complain about a repair to Inclusion Housing?
Complain to Inclusion Housing first, online, by email (hello@inclusiongroup.co.uk) or by phone on 01904 675207. Acknowledged within 5 working days, with a manager’s full reply aimed for within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Inclusion Housing?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Inclusion Housing for you. It’s free to check.
Start your claimIs Report Repair part of Inclusion Housing?
No. Report Repair is independent and not part of Inclusion Housing or any council or housing association. We show Inclusion Housing’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Inclusion Housing has to fix, by problem
Not Inclusion Housing?
Other landlords across England
- Anchor repairsHousing association
- L&G Affordable Homes repairsHousing association
- Metropolitan Thames Valley Housing repairsHousing association
- Orbit repairsHousing association
- PA Housing repairsHousing association
- Places for People repairsHousing association
- Sanctuary Housing repairsHousing association
- The Guinness Partnership repairsHousing association
Reported a repair to Inclusion Housing and still waiting?
About 2 minutes. No documents. Free to check.