Independent · not part of Peaks & Plains Housing Trust
Peaks & Plains Housing Trust repairs: how to report a repair, phone numbers and timescales
How to report a repair to Peaks & Plains Housing Trust: the repairs phone number and emergency line, reporting a repair online, and how long Peaks & Plains has to fix it. Peaks & Plains’s own target for routine repairs is 28 calendar days.
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkSource: peaksplains.org
Has Peaks & Plains Housing Trust been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Peaks & Plains’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Peaks & Plains’s emergency line is here.
How to report
Reporting a repair to Peaks & Plains Housing Trust
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Peaks & Plains misses its own target, complain. You may also be able to claim.
- Emailtrust@peaksplains.org (not for emergencies)
- Web chatChat online from the Peaks & Plains website
Emergency repairs
When to call Peaks & Plains straight away
Phone Peaks & Plains straight away if anything puts someone in danger or leaves your home unsafe. Open 24 hours, every day. Outside Monday to Friday 8:30am to 5pm your call goes to the out of hours team. The number is in Peaks & Plains’s repair contacts.
- 01Your home is not secure, such as a smashed window, an outside door that won’t lock, or you’re locked out
- 02The only toilet in your home is blocked
- 03Unsafe or sparking electrical sockets or fittings
- 04A leak you can’t contain
- 05No heating or hot water between 1 November and 31 March
- 06A gas or carbon monoxide leak (call Cadent on 0800 111 999 first)
What counts as an emergency, from peaksplains.org.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Peaks & Plains.
Timescales
How long Peaks & Plains Housing Trust has to fix it
Peaks & Plains’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Peaks & Plains’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 4 hoursAttend to make safe; a follow-on visit may be needed to finish the repair. | Emergency hazards: investigate and make safe within 24 hours |
| Routine | 28 calendar daysBooked at a time that suits you. | No fixed legal limit unless it’s a hazard |
| Planned | 90 daysInspection and any temporary repair within 28 days, full repair within 90 days. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Report damp, mould or condensation as soon as you notice it. A repairs inspector will visit to look at the cause, log any repairs needed and give advice. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from peaksplains.org and Peaks & Plains’s damp and mould page, checked 8 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 calendar days ago? That’s past Peaks & Plains’s own target. You could claim compensation.
Start your claimYour options
If Peaks & Plains Housing Trust doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Peaks & Plains for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Peaks & Plains
This can get Peaks & Plains to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Peaks & Plains to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Peaks & Plains
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Peaks & Plains
Acknowledged within 5 working days, with a full reply aimed for within 10 working days of that.
- Stage 2
Ask for a review
Reviewed by a senior manager, with a final written decision aimed for within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Peaks & Plains to put things right.
Peaks & Plains’s record
How Peaks & Plains Housing Trust performs on repairs
Jan 2026: The regulator found the trust is delivering the outcomes of the consumer standards overall, and spots and fixes problems when they happen.
of Peaks & Plains tenants were satisfied with the repairs service in 2024/25.
Sources: Regulator of Social Housing judgement, 28 January 2026; Peaks & Plains tenant satisfaction measures 2024/25.
Contacts
Peaks & Plains Housing Trust’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Peaks & Plains Housing Trust repairs: questions
What is Peaks & Plains Housing Trust’s repairs number?
0800 012 1311. Open 24 hours, every day. Outside Monday to Friday 8:30am to 5pm your call goes to the out of hours team.
What is Peaks & Plains Housing Trust’s emergency or out of hours repairs number?
0800 012 1311 (Repairs line). Open 24 hours, every day. Outside Monday to Friday 8:30am to 5pm your call goes to the out of hours team.
Can I report a repair to Peaks & Plains Housing Trust online?
Yes, at myaccount.peaksplains.org. Book and track non-emergency repairs in My Account. You log in with your date of birth and tenancy reference.
How long does Peaks & Plains Housing Trust have to fix a repair?
Its own targets run from 4 hours (emergency) to 90 days (planned). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Peaks & Plains Housing Trust tenants?
Since 27 October 2025, Peaks & Plains must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Peaks & Plains’s own damp and mould commitment: Report damp, mould or condensation as soon as you notice it. A repairs inspector will visit to look at the cause, log any repairs needed and give advice.
How do I complain about a repair to Peaks & Plains Housing Trust?
Complain to Peaks & Plains first, online or by email (complaints@peaksplains.org). Acknowledged within 5 working days, with a full reply aimed for within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Peaks & Plains Housing Trust?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Peaks & Plains Housing Trust for you. It’s free to check.
Start your claimIs Report Repair part of Peaks & Plains Housing Trust?
No. Report Repair is independent and not part of Peaks & Plains Housing Trust or any council or housing association. We show Peaks & Plains’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Peaks & Plains has to fix, by problem
Not Peaks & Plains?
Other landlords in the North of England
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Reported a repair to Peaks & Plains Housing Trust and still waiting?
About 2 minutes. No documents. Free to check.