Independent · not part of Uttlesford District Council
Uttlesford District Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Uttlesford District Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 20 working days.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: uttlesford.gov.uk
Has Uttlesford District Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Uttlesford’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Uttlesford’s emergency line is here.
How to report
Reporting a repair to Uttlesford District Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Uttlesford misses its own target, complain. You may also be able to claim.
- Heating and hot water (email)Non-emergency heating or hot water repairs can be emailed to contractor Dodd Group at Uttlesford@doddgroup.com. Don’t email emergencies.
Emergency repairs
When to call Uttlesford straight away
Phone Uttlesford straight away if anything puts someone in danger or leaves your home unsafe. In office hours press 5 for housing services. Out of hours, for emergencies, press 2 for housing repairs. The number is in Uttlesford’s repair contacts.
- 01Gas or carbon monoxide leaks
- 02Broken boilers
- 03No water supply at all
- 04Electrical hazards, such as exposed wiring
- 05Significant leaks
- 06Broken external doors or windows that leave the home insecure
- 07Widespread damp or mould that is affecting someone’s health
- 08Significant structural defects or disrepair
What counts as an emergency, from uttlesford.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Uttlesford.
Timescales
How long Uttlesford District Council has to fix it
Uttlesford’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Uttlesford’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 4 to 24 hoursA contractor usually attends within 4 to 24 hours, depending on the type of emergency. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 5 working days | No fixed legal limit unless it’s a hazard |
| Routine | 20 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Investigate within 10 working days (within 24 hours to make safe if there is an imminent and serious risk), send a written summary within 3 working days, and begin repairs to significant hazards within 5 working days of the investigation, with all work physically started within 12 weeks. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from uttlesford.gov.uk and Uttlesford’s damp and mould page, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 20 working days ago? That’s past Uttlesford’s own target. You could claim compensation.
Start your claimYour options
If Uttlesford District Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Uttlesford for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to UttlesfordYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a written reply aimed for within 10 working days of the complaint being logged.
- Stage 2
Ask for a review
Acknowledged within 5 working days and reviewed by a more senior officer, with a reply aimed for within 20 working days of being logged.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Uttlesford’s record
How Uttlesford District Council performs on repairs
of Uttlesford tenants were satisfied with the repairs service in 2024/25.
Recent Housing Ombudsman decisions about Uttlesford District Council
- How it handled reported repairs and servicing of the MVHR.Service failure
Sources: Uttlesford tenant satisfaction measures 2024/25; Housing Ombudsman decisions.
Contacts
Uttlesford District Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Uttlesford District Council repairs: questions
What is Uttlesford District Council’s repairs number?
01799 510510. In office hours press 5 for housing services. Out of hours, for emergencies, press 2 for housing repairs.
What is Uttlesford District Council’s emergency or out of hours repairs number?
01799 510510 (Repairs line). In office hours press 5 for housing services. Out of hours, for emergencies, press 2 for housing repairs.
Can I report a repair to Uttlesford District Council online?
Yes, at uttlesford.gov.uk repairs form. Online form for urgent or routine repairs. Phone for emergencies.
How long does Uttlesford District Council have to fix a repair?
Its own targets run from 4 to 24 hours (emergency) to 20 working days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Uttlesford District Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Uttlesford’s own damp and mould commitment: Investigate within 10 working days (within 24 hours to make safe if there is an imminent and serious risk), send a written summary within 3 working days, and begin repairs to significant hazards within 5 working days of the investigation, with all work physically started within 12 weeks.
How do I complain about a repair to Uttlesford District Council?
Complain to the council first, online, by email (housingcomplaints@uttlesford.gov.uk) or by phone on 01799 510510. Acknowledged within 5 working days, with a written reply aimed for within 10 working days of the complaint being logged. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Uttlesford District Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Uttlesford District Council for you. It’s free to check.
Start your claimIs Report Repair part of Uttlesford District Council?
No. Report Repair is independent and not part of Uttlesford District Council or any council or housing association. We show Uttlesford’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
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Reported a repair to Uttlesford District Council and still waiting?
About 2 minutes. No documents. Free to check.