Independent · not part of Wealden District Council
Wealden District Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Wealden District Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 28 working days.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: wealden.gov.uk
Has Wealden District Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Wealden’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Wealden’s emergency line is here.
How to report
Reporting a repair to Wealden District Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Wealden misses its own target, complain. You may also be able to claim.
- Retirement LivingReport repairs to your Retirement Living Manager first.
- Unhappy with a repairRaise it with the contractor first, then the council’s Customer Services team on 01323 443279.
Emergency repairs
When to call Wealden straight away
Phone Wealden straight away if anything puts someone in danger or leaves your home unsafe. 24 hours. Option 1 for general repairs, 2 for gas heating and hot water, 3 for electrical repairs and electric heating, 5 for out of hours. The number is in Wealden’s repair contacts.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Wealden.
Timescales
How long Wealden District Council has to fix it
Wealden’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Wealden’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursAttend and make safe within 2 hours if there’s an imminent risk; work completed within 24 hours. Gas emergencies: attend within 4 hours (target 2), made safe immediately. | Emergency hazards: investigate and make safe within 24 hours |
| Gas heating – urgent | 24 hoursOr 48 hours if parts aren’t in van stock. | No fixed legal limit unless it’s a hazard |
| Gas heating – routine | 5 working daysOr an agreed appointment. | No fixed legal limit unless it’s a hazard |
| Routine | 28 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Damp and mould reports are triaged, with an inspection within 1, 10 or 28 working days depending on the risk; emergency safety work is done within 24 hours and other safety work within 5 working days. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from wealden.gov.uk and Wealden’s damp and mould page, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 working days ago? That’s past Wealden’s own target. You could claim compensation.
Start your claimYour options
If Wealden District Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Wealden for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
A full written reply within 10 working days of the complaint being acknowledged.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a full reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Wealden’s record
How Wealden District Council performs on repairs
of Wealden tenants were satisfied with the repairs service in 2024/25.
Contacts
Wealden District Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Wealden District Council repairs: questions
What is Wealden District Council’s repairs number?
01323 443375. 24 hours. Option 1 for general repairs, 2 for gas heating and hot water, 3 for electrical repairs and electric heating, 5 for out of hours.
What is Wealden District Council’s emergency or out of hours repairs number?
01323 443375 (Repairs line). 24 hours. Option 1 for general repairs, 2 for gas heating and hot water, 3 for electrical repairs and electric heating, 5 for out of hours.
Can I report a repair to Wealden District Council online?
Yes, at wealden.gov.uk repair form. Online repair form linked from the council’s reporting-a-repair page.
How long does Wealden District Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 28 working days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Wealden District Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Wealden’s own damp and mould commitment: Damp and mould reports are triaged, with an inspection within 1, 10 or 28 working days depending on the risk; emergency safety work is done within 24 hours and other safety work within 5 working days.
How do I complain about a repair to Wealden District Council?
Complain to the council first, online, by email (complaints@wealden.gov.uk) or by phone on 01323 443322. A full written reply within 10 working days of the complaint being acknowledged. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Wealden District Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Wealden District Council for you. It’s free to check.
Start your claimIs Report Repair part of Wealden District Council?
No. Report Repair is independent and not part of Wealden District Council or any council or housing association. We show Wealden’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Wealden?
Other landlords in the South of England
- Bristol City Council repairsCouncil
- Norwich City Council repairsCouncil
- Portsmouth City Council repairsCouncil
- Southampton City Council repairsCouncil
- Welwyn Hatfield Borough Council repairsCouncil
- West Kent repairsHousing association
- Westward Housing repairsHousing association
- Willow Tree Housing Partnership repairsHousing association
Reported a repair to Wealden District Council and still waiting?
About 2 minutes. No documents. Free to check.