Independent · not part of Hertsmere Borough Council
Environmental Health in Hertsmere: reporting a housing problem
Who Hertsmere Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: hertsmere.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private Sector Housing teamFree to check · About 2 minutes
Who it helps
Who Environmental Health in Hertsmere helps
Hertsmere Borough Council deals with poor conditions in rented homes through its Private Sector Housing team. It’s for private tenants. Housing association tenants are sent to their landlord.
Tell your landlord first, then contact the council. How.
Housing association tenants should contact their housing association first and use its complaints procedure. What to do.
From hertsmere.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Private Sector Housing team
- 01Tell your landlord first. Hertsmere Borough Council says: ask your landlord in writing to repair or replace the item before you contact the council.
- 02If it isn’t fixed, contact the council. The Private Sector Housing team’s details are below.
From hertsmere.gov.uk/Housing--Private-Property/Private-sector…, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in Hertsmere
Housing association tenants should contact their housing association first and use its complaints procedure. Start with your housing association’s repairs and complaints process.
Housing associations in Hertsmere
30 housing associations own 8,043 social homes in Hertsmere. The largest:
- Clarion Housing repairs4,569 homes
- Peabody repairs1,652 homes
- Hightown Housing Association repairs303 homes
- Notting Hill Genesis repairs290 homes
- Chime Housing repairs191 homes
- Lifestone Homes repairs162 homes
- Sanctuary Housing repairs129 homes
- Places for People repairs118 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Hertsmere on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Hertsmere
In Hertsmere, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Hertsmere: questions
What is the Hertsmere environmental health number for housing problems?
The Private Sector Housing team at Hertsmere Borough Council is on 020 8207 2277. You can also use housing standards page (phone) at hertsmere.gov.uk. It’s for private tenants. Housing association tenants are sent to their landlord.
Can housing association tenants in Hertsmere contact environmental health?
Housing association tenants should contact their housing association first and use its complaints procedure.
Do I have to tell my landlord before contacting environmental health in Hertsmere?
Yes. Hertsmere Borough Council says: ask your landlord in writing to repair or replace the item before you contact the council.
Which housing associations own homes in Hertsmere?
30 housing associations own 8,043 social homes in Hertsmere, according to the Regulator of Social Housing (March 2025). The largest are Clarion Housing (4,569), Peabody (1,652), Hightown Housing Association (303), Notting Hill Genesis (290) and Chime Housing (191).
Is Report Repair part of Hertsmere Borough Council?
No. Report Repair is independent and not part of Hertsmere Borough Council. The contact details here are from Hertsmere Borough Council’s own website.
Not in Hertsmere?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in HorshamHorsham District Council
- Environmental Health in HuntingdonshireHuntingdonshire District Council
- Environmental Health in IpswichIpswich Borough Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in the Isle of WightIsle of Wight Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.