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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Horsham District Council

Environmental Health in Horsham: reporting a housing problem

Who Horsham District Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: horsham.gov.uk

Get the right helpHorsham

Who is your landlord?

A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private Sector Housing team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Horsham helps

Horsham District Council deals with poor conditions in rented homes through its Private Sector Housing team. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Horsham District Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

From horsham.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Private Sector Housing team

  1. 01Tell your landlord first. Horsham District Council says: ask your landlord to carry out the repairs, then contact the council if they do not.
  2. 02If it isn’t fixed, contact the council. The Private Sector Housing team’s details are below.
Contact Horsham District CouncilPrivate tenants
OnlineHousing health and safety page (phone and email)horsham.gov.uk
Phone01403 215641
Emailehl@horsham.gov.uk
Keep a note of the date you contact the council, and any reference.

From horsham.gov.uk/environmental-health/housing-standards/hou… and horsham.gov.uk/environmental-health/housing-standards/pri…, checked 12 October 2026.

Housing association tenants

If you rent from a housing association in Horsham

Horsham District Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Horsham

33 housing associations own 8,573 social homes in Horsham. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Horsham on 31 March 2025.

Housing associations in the South of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Horsham

In Horsham, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Horsham: questions

What is the Horsham environmental health number for housing problems?

The Private Sector Housing team at Horsham District Council is on 01403 215641, or email ehl@horsham.gov.uk. You can also use housing health and safety page (phone and email) at horsham.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can housing association tenants in Horsham contact environmental health?

Horsham District Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in Horsham?

Yes. Horsham District Council says: ask your landlord to carry out the repairs, then contact the council if they do not.

Which housing associations own homes in Horsham?

33 housing associations own 8,573 social homes in Horsham, according to the Regulator of Social Housing (March 2025). The largest are Saxon Weald (4,799), Southern Housing (1,176), Moat (457), Clarion Housing (436) and Hyde (431).

Is Report Repair part of Horsham District Council?

No. Report Repair is independent and not part of Horsham District Council. The contact details here are from Horsham District Council’s own website.

Not in Horsham?

Environmental Health in the South of England

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Council or housing association repair still not fixed?

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