Independent · not part of Borough Council of King’s Lynn & West Norfolk
Environmental Health in King’s Lynn and West Norfolk: reporting a housing problem
Who Borough Council of King’s Lynn & West Norfolk’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: west-norfolk.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards serviceFree to check · About 2 minutes
Who it helps
Who Environmental Health in King’s Lynn and West Norfolk helps
Borough Council of King’s Lynn & West Norfolk deals with poor conditions in rented homes through its housing standards service. It helps private tenants, and Borough Council of King’s Lynn & West Norfolk says housing association tenants can use it too.
Tell your landlord first, then contact the council. How.
Housing association tenants need to use up their landlord's complaints procedure first. What to do.
From west-norfolk.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. Borough Council of King’s Lynn & West Norfolk says: report the problem to your landlord or letting agent in writing and allow a reasonable time for them to investigate.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
Have your landlord's details, your tenancy start date and your rent ready before you fill in the form.
From west-norfolk.gov.uk/info/20179/information_for_tenants/26…, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in King’s Lynn and West Norfolk
Housing association tenants need to use up their landlord's complaints procedure first. Most still start with their housing association’s repairs and complaints process.
Housing associations in King’s Lynn and West Norfolk
25 housing associations own 10,245 social homes in King's Lynn and West Norfolk. The largest:
- Freebridge Community Housing repairs6,875 homes
- Broadland Housing Association repairs869 homes
- Amplius repairs677 homes
- Clarion Housing repairs427 homes
- Bromford Flagship repairs303 homes
- Hastoe repairs176 homes
- Sanctuary Housing repairs148 homes
- Housing 21 repairs122 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in King's Lynn and West Norfolk on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in King’s Lynn and West Norfolk
In King’s Lynn and West Norfolk, Environmental Health is for private and housing association tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in King’s Lynn and West Norfolk: questions
What is the King’s Lynn and West Norfolk environmental health number for housing problems?
The council’s housing standards service at Borough Council of King’s Lynn & West Norfolk is on 01553 616200 (For urgent repairs). You can also use report a repair issue (online form) at west-norfolk.gov.uk. It helps private tenants, and Borough Council of King’s Lynn & West Norfolk says housing association tenants can use it too.
Can housing association tenants in King’s Lynn and West Norfolk contact environmental health?
Housing association tenants need to use up their landlord's complaints procedure first.
Do I have to tell my landlord before contacting environmental health in King’s Lynn and West Norfolk?
Yes. Borough Council of King’s Lynn & West Norfolk says: report the problem to your landlord or letting agent in writing and allow a reasonable time for them to investigate.
Which housing associations own homes in King’s Lynn and West Norfolk?
25 housing associations own 10,245 social homes in King's Lynn and West Norfolk, according to the Regulator of Social Housing (March 2025). The largest are Freebridge Community Housing (6,875), Broadland Housing Association (869), Amplius (677), Clarion Housing (427) and Bromford Flagship (303).
Is Report Repair part of Borough Council of King’s Lynn & West Norfolk?
No. Report Repair is independent and not part of Borough Council of King’s Lynn & West Norfolk. The contact details here are from Borough Council of King’s Lynn & West Norfolk’s own website.
Not in King’s Lynn and West Norfolk?
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Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.