Independent · not part of Maidstone Borough Council
Environmental Health in Maidstone: reporting a housing problem
Who Maidstone Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: maidstone.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Housing Standards TeamFree to check · About 2 minutes
Who it helps
Who Environmental Health in Maidstone helps
Maidstone Borough Council deals with poor conditions in rented homes through its Housing Standards Team. Its pages are for private tenants and don’t cover housing association homes.
Contact the council if your landlord doesn’t fix it. How.
Maidstone Borough Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
From maidstone.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Housing Standards Team
- 01Tell your landlord first. Report the problem to your landlord or letting agent in writing, and keep a copy.
- 02If it isn’t fixed, contact the council. The Housing Standards Team’s details are below.
The Housing Standards Team will contact you within five working days.
From maidstone.gov.uk/home/primary-services/housing/report-a-h…, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in Maidstone
Maidstone Borough Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Maidstone
40 housing associations own 11,732 social homes in Maidstone. The largest:
- Golding Homes repairs6,846 homes
- Hyde repairs859 homes
- West Kent repairs544 homes
- Town & Country Housing repairs481 homes
- Moat repairs413 homes
- Orbit repairs404 homes
- Clarion Housing repairs346 homes
- Heart of Medway Housing Association repairs346 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Maidstone on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Maidstone
In Maidstone, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Maidstone: questions
How do I report a housing problem to environmental health in Maidstone?
Use report a housing standards issue online at my.maidstone.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can housing association tenants in Maidstone contact environmental health?
Maidstone Borough Council’s pages are written for private tenants and don’t mention housing association homes.
Which housing associations own homes in Maidstone?
40 housing associations own 11,732 social homes in Maidstone, according to the Regulator of Social Housing (March 2025). The largest are Golding Homes (6,846), Hyde (859), West Kent (544), Town & Country Housing (481) and Moat (413).
Is Report Repair part of Maidstone Borough Council?
No. Report Repair is independent and not part of Maidstone Borough Council. The contact details here are from Maidstone Borough Council’s own website.
Not in Maidstone?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in MaldonMaldon District Council
- Environmental Health in MedwayMedway Council
- Environmental Health in Mid DevonMid Devon District Council
- Environmental Health in Mid SussexMid Sussex District Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.