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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Medway Council

Environmental Health in Medway: reporting a housing problem

Who Medway Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: medway.gov.uk

Get the right helpMedway

Who is your landlord?

Medway CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private Sector Housing Team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Medway helps

Medway Council deals with poor conditions in rented homes through its Private Sector Housing Team. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Medway Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From medway.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Private Sector Housing Team

  1. 01Tell your landlord first. Medway Council says: if your landlord does not respond or does not arrange suitable repairs, you can contact the council for advice.
  2. 02If it isn’t fixed, contact the council. The Private Sector Housing Team’s details are below.
Contact Medway CouncilPrivate tenants
OnlineReport your landlord online (harassment or essential repairs)medway.gov.uk
Keep a note of the date you contact the council, and any reference.

From medway.gov.uk/info/200153/private_housing/100/advice_for_…, checked 12 October 2026.

Council tenants

If you rent from Medway Council

Medway Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 01634 333601. Medway repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a written reply aimed for within 20 working days of that.

  3. Then

    Housing Ombudsman

    Free, once Medway Council’s complaints process is finished.

Happy with repairs75%

of Medway Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; medway.gov.uk; tenant satisfaction measures 2024/25.

Reported it to Medway Council and still waiting? You could claim compensation.

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Housing association tenants

If you rent from a housing association in Medway

Medway Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Medway

31 housing associations own 7,597 social homes in Medway. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Medway on 31 March 2025.

Housing associations in the South of England: repair contacts

Reported it and still not fixed? You could claim compensation.

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Your options

Your options in Medway

In Medway, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Medway: questions

How do I report a housing problem to environmental health in Medway?

Use report your landlord online (harassment or essential repairs) at medway.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report Medway Council to environmental health?

No. Medway Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01634 333601, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Medway contact environmental health?

Medway Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in Medway?

Yes. Medway Council says: if your landlord does not respond or does not arrange suitable repairs, you can contact the council for advice.

Which housing associations own homes in Medway?

31 housing associations own 7,597 social homes in Medway, according to the Regulator of Social Housing (March 2025). The largest are Moat (1,174), Orbit (1,015), L&Q (816), Southern Housing (670) and Heart of Medway Housing Association (593).

Is Report Repair part of Medway Council?

No. Report Repair is independent and not part of Medway Council. The contact details here are from Medway Council’s own website.

Not in Medway?

Environmental Health in the South of England

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Council or housing association repair still not fixed?

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