Independent · not part of Habinteg Housing Association
Habinteg Housing Association repairs: how to report a repair, phone numbers and timescales
How to report a repair to Habinteg Housing Association: the repairs phone numbers and emergency line, reporting a repair online, and how long Habinteg has to fix it. Habinteg’s own target for routine repairs is 20 working days.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: habinteg.org.uk
Has Habinteg Housing Association been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Habinteg’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Habinteg’s emergency line is here.
How to report
Reporting a repair to Habinteg Housing Association
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Habinteg misses its own target, complain. You may also be able to claim.
- Emaildirect@habinteg.org.uk
Emergency repairs
When to call Habinteg straight away
Phone Habinteg straight away if anything puts someone in danger or leaves your home unsafe. Emergency repairs outside office hours (weekday evenings, weekends and bank holidays). The number is in Habinteg’s repair contacts.
- 01Total loss of electric power (check for a power cut first)
- 02Severe flooding or burst pipes
- 03Total loss of heating in severe weather
What counts as an emergency, from habinteg.org.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Habinteg.
Timescales
How long Habinteg Housing Association has to fix it
Habinteg’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Habinteg’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursMade safe within 24 hours, then repaired as an urgent repair. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 5 working daysFor example no hot water, loss of heating or minor leaks. | No fixed legal limit unless it’s a hazard |
| Routine | 20 working daysFor example sockets not working, partial loss of heating or dripping overflows. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Following Awaab’s Law, serious damp and mould must be investigated within 10 working days, and emergency hazards dealt with within 24 hours. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from habinteg.org.uk and Habinteg’s damp and mould page, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 20 working days ago? That’s past Habinteg’s own target. You could claim compensation.
Start your claimYour options
If Habinteg Housing Association doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Habinteg for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Habinteg
This can get Habinteg to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Habinteg to put things right.
How to complain to HabintegYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Habinteg
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Habinteg
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order Habinteg to put things right.
Habinteg’s record
How Habinteg Housing Association performs on repairs
Sep 2025: The regulator found weaknesses in Habinteg’s repairs service, with targets missed, low tenant satisfaction and more complaints, and said its damp and mould service needed more work to meet Awaab’s Law.
of Habinteg tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Habinteg in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 24 September 2025; Habinteg tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Habinteg Housing Association’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Habinteg Housing Association repairs: questions
What is Habinteg Housing Association’s repairs number?
0300 365 3100 (Repairs line (Habinteg Direct)) or 0345 601 3389 (Out of hours). Customer Services Team, Monday to Friday, 9am to 5pm. Call this number for emergencies during office hours.
What is Habinteg Housing Association’s emergency or out of hours repairs number?
0345 601 3389 (Out of hours · emergencies). Emergency repairs outside office hours (weekday evenings, weekends and bank holidays).
Can I report a repair to Habinteg Housing Association online?
Yes, at my.habinteg.org.uk. Report urgent and routine repairs any time through the My Habinteg tenant portal. You need to register. Allow up to two working days for a reply.
How long does Habinteg Housing Association have to fix a repair?
Its own targets run from 24 hours (emergency) to 20 working days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Habinteg Housing Association tenants?
Since 27 October 2025, Habinteg must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Habinteg’s own damp and mould commitment: Following Awaab’s Law, serious damp and mould must be investigated within 10 working days, and emergency hazards dealt with within 24 hours.
How do I complain about a repair to Habinteg Housing Association?
Complain to Habinteg first, online. It should acknowledge your complaint within 5 working days and reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Habinteg Housing Association?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Habinteg Housing Association for you. It’s free to check.
Start your claimIs Report Repair part of Habinteg Housing Association?
No. Report Repair is independent and not part of Habinteg Housing Association or any council or housing association. We show Habinteg’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Habinteg has to fix, by problem
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Reported a repair to Habinteg Housing Association and still waiting?
About 2 minutes. No documents. Free to check.