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  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of North Herts Council

Environmental Health in North Hertfordshire: reporting a housing problem

Who North Herts Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: north-herts.gov.uk

Get the right helpNorth Hertfordshire

Who is your landlord?

A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards service

Free to check · About 2 minutes

Who it helps

Who Environmental Health in North Hertfordshire helps

North Herts Council deals with poor conditions in rented homes through its housing standards service. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

North Herts Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

From north-herts.gov.uk, checked 12 October 2026.

Private tenants

Contacting the council’s housing standards service

  1. 01Tell your landlord first. North Herts Council says: contact your landlord first. Report to the council if they do not deal with it in a reasonable time.
  2. 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
Contact North Herts CouncilPrivate tenants
OnlineReport a problem with a rented house or flatnorth-herts.gov.uk
Keep a note of the date you contact the council, and any reference.

The council aims to contact you within three working days of receiving your request.

From north-herts.gov.uk/dealing-disrepair-your-rented-house-or…, checked 12 October 2026.

Housing association tenants

If you rent from a housing association in North Hertfordshire

North Herts Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in North Hertfordshire

30 housing associations own 11,638 social homes in North Hertfordshire. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in North Hertfordshire on 31 March 2025.

Housing associations in the South of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in North Hertfordshire

In North Hertfordshire, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in North Hertfordshire: questions

How do I report a housing problem to environmental health in North Hertfordshire?

Use report a problem with a rented house or flat at north-herts.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can housing association tenants in North Hertfordshire contact environmental health?

North Herts Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in North Hertfordshire?

Yes. North Herts Council says: contact your landlord first. Report to the council if they do not deal with it in a reasonable time.

Which housing associations own homes in North Hertfordshire?

30 housing associations own 11,638 social homes in North Hertfordshire, according to the Regulator of Social Housing (March 2025). The largest are Lifestone Homes (8,179), First Garden Cities Homes (1,319), Clarion Housing (381), Hightown Housing Association (269) and Home Group (240).

Is Report Repair part of North Herts Council?

No. Report Repair is independent and not part of North Herts Council. The contact details here are from North Herts Council’s own website.

Not in North Hertfordshire?

Environmental Health in the South of England

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