Independent · not part of Oxford City Council
Environmental Health in Oxford: reporting a housing problem
Who Oxford City Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: oxford.gov.uk
Who it helps
Who Environmental Health in Oxford helps
Oxford City Council deals with poor conditions in rented homes through its Residential Regulation Team. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Oxford City Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
The council can’t take action against itself. What to do instead.
From oxford.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Residential Regulation Team
- 01Tell your landlord first. Oxford City Council says: write to your landlord about the disrepair first; they should reply within 14 days.
- 02If it isn’t fixed, contact the council. The Residential Regulation Team’s details are below.
An officer should contact you within 5 working days to discuss the problem and arrange an inspection if needed.
From oxford.gov.uk/guidance-private-tenants/report-disrepair-p… and oxford.gov.uk/guidance-private-tenants, checked 12 October 2026.
Council tenants
If you rent from Oxford City Council
Oxford City Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 01865 249811, or online. Oxford repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a full written reply within 10 working days of that. How to complain
- Then
Housing Ombudsman
Free, once Oxford City Council’s complaints process is finished.
of the Ombudsman’s findings about Oxford City Council in 2024/25 were maladministration.
of Oxford City Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; oxford.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Oxford City Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Oxford
Oxford City Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Oxford
27 housing associations own 5,287 social homes in Oxford. The largest:
- GreenSquareAccord repairs1,432 homes
- Peabody repairs1,416 homes
- A2Dominion repairs1,042 homes
- Home Group repairs254 homes
- Anchor repairs253 homes
- Orbit repairs135 homes
- Soha Housing repairs99 homes
- Stonewater repairs98 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Oxford on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Oxford
In Oxford, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Oxford: questions
What is the Oxford environmental health number for housing problems?
The Residential Regulation Team at Oxford City Council is on 01865 252211, or email rrt@oxford.gov.uk. You can also use report disrepair in your private rented property (phone or email) at oxford.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can I report Oxford City Council to environmental health?
No. Oxford City Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01865 249811, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Oxford contact environmental health?
Oxford City Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Oxford?
Yes. Oxford City Council says: write to your landlord about the disrepair first; they should reply within 14 days.
Which housing associations own homes in Oxford?
27 housing associations own 5,287 social homes in Oxford, according to the Regulator of Social Housing (March 2025). The largest are GreenSquareAccord (1,432), Peabody (1,416), A2Dominion (1,042), Home Group (254) and Anchor (253).
Is Report Repair part of Oxford City Council?
No. Report Repair is independent and not part of Oxford City Council. The contact details here are from Oxford City Council’s own website.
Not in Oxford?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in PeterboroughPeterborough City Council
- Environmental Health in PlymouthPlymouth City Council
- Environmental Health in PortsmouthPortsmouth City Council
- Environmental Health in ReadingReading Borough Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.