Independent · not part of Plymouth City Council
Environmental Health in Plymouth: reporting a housing problem
Who Plymouth City Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: plymouth.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards serviceFree to check · About 2 minutes
Who it helps
Who Environmental Health in Plymouth helps
Plymouth City Council deals with poor conditions in rented homes through its housing standards service. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Housing association tenants should follow their housing association's process first. What to do.
From plymouth.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. Plymouth City Council says: tell your landlord in writing first and give them 14 days to respond.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
Send a copy of your letter or email, any reply, and photos with your request.
From plymouth.gov.uk/housing/privaterentedaccommodation/howwed…, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in Plymouth
Housing association tenants should follow their housing association's process first. Start with your housing association’s repairs and complaints process.
Housing associations in Plymouth
28 housing associations own 23,529 social homes in Plymouth. The largest:
- Plymouth Community Homes repairs14,370 homes
- LiveWest repairs2,903 homes
- Clarion Housing repairs1,342 homes
- Sovereign Network Group repairs1,324 homes
- Westward Housing repairs808 homes
- Sanctuary Housing repairs606 homes
- The Guinness Partnership repairs524 homes
- Willow Tree Housing Partnership repairs495 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Plymouth on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Plymouth
In Plymouth, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Plymouth: questions
How do I report a housing problem to environmental health in Plymouth?
Use online form: housing improvement service request at plymouth-self.achieveservice.com. Its pages are for private tenants and don’t cover housing association homes.
Can housing association tenants in Plymouth contact environmental health?
Housing association tenants should follow their housing association's process first.
Do I have to tell my landlord before contacting environmental health in Plymouth?
Yes. Plymouth City Council says: tell your landlord in writing first and give them 14 days to respond.
Which housing associations own homes in Plymouth?
28 housing associations own 23,529 social homes in Plymouth, according to the Regulator of Social Housing (March 2025). The largest are Plymouth Community Homes (14,370), LiveWest (2,903), Clarion Housing (1,342), Sovereign Network Group (1,324) and Westward Housing (808).
Is Report Repair part of Plymouth City Council?
No. Report Repair is independent and not part of Plymouth City Council. The contact details here are from Plymouth City Council’s own website.
Not in Plymouth?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in PortsmouthPortsmouth City Council
- Environmental Health in ReadingReading Borough Council
- Environmental Health in Reigate and BansteadReigate & Banstead Borough Council
- Environmental Health in RochfordRochford District Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.