Independent · not part of Reigate & Banstead Borough Council
Environmental Health in Reigate and Banstead: reporting a housing problem
Who Reigate & Banstead Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: reigate-banstead.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Environmental Health and Licensing ServiceFree to check · About 2 minutes
Who it helps
Who Environmental Health in Reigate and Banstead helps
Reigate & Banstead Borough Council deals with poor conditions in rented homes through its Environmental Health and Licensing Service. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Reigate & Banstead Borough Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
From reigate-banstead.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Environmental Health and Licensing Service
- 01Tell your landlord first. Reigate & Banstead Borough Council says: report defects to your landlord in writing first and give them a chance to fix the problem.
- 02If it isn’t fixed, contact the council. The Environmental Health and Licensing Service’s details are below.
From reigate-banstead.gov.uk/info/20424/enforcing_housing_stan…, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in Reigate and Banstead
Reigate & Banstead Borough Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Reigate and Banstead
35 housing associations own 8,329 social homes in Reigate and Banstead. The largest:
- Raven Housing Trust repairs5,088 homes
- Southern Housing repairs836 homes
- Orbit repairs343 homes
- Hyde repairs341 homes
- Metropolitan Thames Valley Housing repairs327 homes
- Mount Green Housing Association250 homes
- Transform Housing & Support185 homes
- The Guinness Partnership repairs130 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Reigate and Banstead on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Reigate and Banstead
In Reigate and Banstead, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Reigate and Banstead: questions
How do I report a housing problem to environmental health in Reigate and Banstead?
Use report housing conditions in private rented accommodation online at reigatebanstead-self.achieveservice.com. Its pages are for private tenants and don’t cover housing association homes.
Can housing association tenants in Reigate and Banstead contact environmental health?
Reigate & Banstead Borough Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Reigate and Banstead?
Yes. Reigate & Banstead Borough Council says: report defects to your landlord in writing first and give them a chance to fix the problem.
Which housing associations own homes in Reigate and Banstead?
35 housing associations own 8,329 social homes in Reigate and Banstead, according to the Regulator of Social Housing (March 2025). The largest are Raven Housing Trust (5,088), Southern Housing (836), Orbit (343), Hyde (341) and Metropolitan Thames Valley Housing (327).
Is Report Repair part of Reigate & Banstead Borough Council?
No. Report Repair is independent and not part of Reigate & Banstead Borough Council. The contact details here are from Reigate & Banstead Borough Council’s own website.
Not in Reigate and Banstead?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in RochfordRochford District Council
- Environmental Health in RotherRother District Council
- Environmental Health in RunnymedeRunnymede Borough Council
- Environmental Health in RushmoorRushmoor Borough Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.