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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Runnymede Borough Council

Environmental Health in Runnymede: reporting a housing problem

Who Runnymede Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: runnymede.gov.uk

Get the right helpRunnymede

Who is your landlord?

Runnymede Borough CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private sector housing

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Runnymede helps

Runnymede Borough Council deals with poor conditions in rented homes through its Private sector housing. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Contact the council if your landlord doesn’t fix it. How.

Housing association tenantsNot covered

Runnymede Borough Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From runnymede.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Private sector housing

  1. 01Tell your landlord first. Report the problem to your landlord or letting agent in writing, and keep a copy.
  2. 02If it isn’t fixed, contact the council. The Private sector housing’s details are below.
Contact Runnymede Borough CouncilPrivate tenants
OnlineContact private sector housing (online form or phone)runnymede.gov.uk
Phone01932 8383839am to 4pm, Monday to Friday
Keep a note of the date you contact the council, and any reference.

If you do not want the council to contact your landlord, it can only give you advice.

From runnymede.gov.uk/homeowners-private-tenants-landlords/pro… and runnymede.gov.uk/directory-record/181/private-sector-housing, checked 12 October 2026.

Council tenants

If you rent from Runnymede Borough Council

Runnymede Borough Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 01932 838383, or online. Runnymede repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a full reply or an update within 10 working days.

  3. Then

    Housing Ombudsman

    Free, once Runnymede Borough Council’s complaints process is finished.

Happy with repairs68%

of Runnymede Borough Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; runnymede.gov.uk; tenant satisfaction measures 2024/25.

Reported it to Runnymede Borough Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Runnymede

Runnymede Borough Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Runnymede

21 housing associations own 2,577 social homes in Runnymede. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Runnymede on 31 March 2025.

Housing associations in the South of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Runnymede

In Runnymede, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Runnymede: questions

What is the Runnymede environmental health number for housing problems?

The Private sector housing at Runnymede Borough Council is on 01932 838383 (9am to 4pm, Monday to Friday). You can also use contact private sector housing (online form or phone) at runnymede.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report Runnymede Borough Council to environmental health?

No. Runnymede Borough Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01932 838383, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Runnymede contact environmental health?

Runnymede Borough Council’s pages are written for private tenants and don’t mention housing association homes.

Which housing associations own homes in Runnymede?

21 housing associations own 2,577 social homes in Runnymede, according to the Regulator of Social Housing (March 2025). The largest are Southern Housing (606), A2Dominion (492), Metropolitan Thames Valley Housing (466), Accent Housing (241) and PA Housing (219).

Is Report Repair part of Runnymede Borough Council?

No. Report Repair is independent and not part of Runnymede Borough Council. The contact details here are from Runnymede Borough Council’s own website.

Not in Runnymede?

Environmental Health in the South of England

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