Independent · not part of Portsmouth City Council
Environmental Health in Portsmouth: reporting a housing problem
Who Portsmouth City Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: portsmouth.gov.uk
Who it helps
Who Environmental Health in Portsmouth helps
Portsmouth City Council deals with poor conditions in rented homes through its Private sector housing team. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Portsmouth City Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
The council can’t take action against itself. What to do instead.
From portsmouth.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Private sector housing team
- 01Tell your landlord first. Portsmouth City Council says: report the issue to your landlord in writing first and allow 10 working days for a reply.
- 02If it isn’t fixed, contact the council. The Private sector housing team’s details are below.
From portsmouth.gov.uk/services/housing/private-tenants/privat…, checked 12 October 2026.
Council tenants
If you rent from Portsmouth City Council
Portsmouth City Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 023 9284 1311, or online. Portsmouth repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply within 10 working days of the complaint being logged. How to complain
- Then
Housing Ombudsman
Free, once Portsmouth City Council’s complaints process is finished.
of the Ombudsman’s findings about Portsmouth City Council in 2024/25 were maladministration.
of Portsmouth City Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; portsmouth.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Portsmouth City Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Portsmouth
Portsmouth City Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Portsmouth
34 housing associations own 6,901 social homes in Portsmouth. The largest:
- Vivid repairs2,911 homes
- Southern Housing repairs685 homes
- Abri repairs489 homes
- The Swaythling Housing Society357 homes
- The Guinness Partnership repairs328 homes
- Housing 21 repairs283 homes
- Two Saints273 homes
- Hyde repairs202 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Portsmouth on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Portsmouth
In Portsmouth, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Portsmouth: questions
What is the Portsmouth environmental health number for housing problems?
The Private sector housing team at Portsmouth City Council is on 023 9268 8369, or email PSH@portsmouthcc.gov.uk. You can also use contact the private sector housing team about disrepair online at my.portsmouth.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can I report Portsmouth City Council to environmental health?
No. Portsmouth City Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 023 9284 1311, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Portsmouth contact environmental health?
Portsmouth City Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Portsmouth?
Yes. Portsmouth City Council says: report the issue to your landlord in writing first and allow 10 working days for a reply.
Which housing associations own homes in Portsmouth?
34 housing associations own 6,901 social homes in Portsmouth, according to the Regulator of Social Housing (March 2025). The largest are Vivid (2,911), Southern Housing (685), Abri (489), The Swaythling Housing Society (357) and The Guinness Partnership (328).
Is Report Repair part of Portsmouth City Council?
No. Report Repair is independent and not part of Portsmouth City Council. The contact details here are from Portsmouth City Council’s own website.
Not in Portsmouth?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in ReadingReading Borough Council
- Environmental Health in Reigate and BansteadReigate & Banstead Borough Council
- Environmental Health in RochfordRochford District Council
- Environmental Health in RotherRother District Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.