Independent · not part of Peterborough City Council
Environmental Health in Peterborough: reporting a housing problem
Who Peterborough City Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: peterborough.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Housing Standards TeamFree to check · About 2 minutes
Who it helps
Who Environmental Health in Peterborough helps
Peterborough City Council deals with poor conditions in rented homes through its Housing Standards Team. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Peterborough City Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
From peterborough.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Housing Standards Team
- 01Tell your landlord first. Peterborough City Council says: report the problem to your landlord or letting agent first and give them a reasonable chance to fix it.
- 02If it isn’t fixed, contact the council. The Housing Standards Team’s details are below.
When you contact the team, include details of the issue, photographs and copies of your messages with your landlord or agent.
From peterborough.gov.uk/residents/housing/private-housing-advice, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in Peterborough
Peterborough City Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Peterborough
35 housing associations own 18,221 social homes in Peterborough. The largest:
- Cross Keys Homes repairs11,072 homes
- Accent Housing repairs1,838 homes
- Amplius repairs1,817 homes
- Hyde repairs972 homes
- bpha repairs515 homes
- Home Group repairs513 homes
- Clarion Housing repairs334 homes
- Heylo Housing Registered Provider166 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Peterborough on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Peterborough
In Peterborough, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Peterborough: questions
What is the Peterborough environmental health number for housing problems?
The Housing Standards Team at Peterborough City Council is on 01733 747474, or email Housing.Standards@peterborough.gov.uk. You can also use private housing advice for tenants (phone and email) at peterborough.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can housing association tenants in Peterborough contact environmental health?
Peterborough City Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Peterborough?
Yes. Peterborough City Council says: report the problem to your landlord or letting agent first and give them a reasonable chance to fix it.
Which housing associations own homes in Peterborough?
35 housing associations own 18,221 social homes in Peterborough, according to the Regulator of Social Housing (March 2025). The largest are Cross Keys Homes (11,072), Accent Housing (1,838), Amplius (1,817), Hyde (972) and bpha (515).
Is Report Repair part of Peterborough City Council?
No. Report Repair is independent and not part of Peterborough City Council. The contact details here are from Peterborough City Council’s own website.
Not in Peterborough?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in PlymouthPlymouth City Council
- Environmental Health in PortsmouthPortsmouth City Council
- Environmental Health in ReadingReading Borough Council
- Environmental Health in Reigate and BansteadReigate & Banstead Borough Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.