Independent · not part of Norwich City Council
Environmental Health in Norwich: reporting a housing problem
Who Norwich City Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: norwich.gov.uk
Who it helps
Who Environmental Health in Norwich helps
Norwich City Council deals with poor conditions in rented homes through its Private Sector Housing Team. It’s for private tenants. Housing association tenants are sent to their landlord.
Tell your landlord first, then contact the council. How.
Housing association tenants should report repairs to their landlord or named housing officer, then the Housing Ombudsman if unhappy. What to do.
The council can’t take action against itself. What to do instead.
From norwich.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Private Sector Housing Team
- 01Tell your landlord first. Norwich City Council says: report the problem to your landlord or letting agent in writing first and ask for a reply within 14 days.
- 02If it isn’t fixed, contact the council. The Private Sector Housing Team’s details are below.
Contact the council straight away for harassment, illegal eviction threats, lockouts or cut-off essential services.
From norwich.gov.uk/support-private-tenants-and-landlords/repo… and norwich.gov.uk/support-private-tenants-and-landlords/repo…, checked 12 October 2026.
Council tenants
If you rent from Norwich City Council
Norwich City Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 0344 980 3333, or online. Norwich repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a full reply aimed for within 10 working days. How to complain
- Then
Housing Ombudsman
Free, once Norwich City Council’s complaints process is finished.
of the Ombudsman’s findings about Norwich City Council in 2024/25 were maladministration.
of Norwich City Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; norwich.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Norwich City Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Norwich
Housing association tenants should report repairs to their landlord or named housing officer, then the Housing Ombudsman if unhappy. Start with your housing association’s repairs and complaints process.
Housing associations in Norwich
29 housing associations own 6,161 social homes in Norwich. The largest:
- Broadland Housing Association repairs1,961 homes
- Places for People repairs991 homes
- Orbit repairs824 homes
- Bromford Flagship repairs568 homes
- Norwich Housing Society301 homes
- Orwell Housing repairs262 homes
- Clarion Housing repairs249 homes
- YMCA Norfolk156 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Norwich on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Norwich
In Norwich, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Norwich: questions
How do I report a housing problem to environmental health in Norwich?
Use private Sector Housing service request (online form) at norwich.gov.uk. It’s for private tenants. Housing association tenants are sent to their landlord.
Can I report Norwich City Council to environmental health?
No. Norwich City Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0344 980 3333, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Norwich contact environmental health?
Housing association tenants should report repairs to their landlord or named housing officer, then the Housing Ombudsman if unhappy.
Do I have to tell my landlord before contacting environmental health in Norwich?
Yes. Norwich City Council says: report the problem to your landlord or letting agent in writing first and ask for a reply within 14 days.
Which housing associations own homes in Norwich?
29 housing associations own 6,161 social homes in Norwich, according to the Regulator of Social Housing (March 2025). The largest are Broadland Housing Association (1,961), Places for People (991), Orbit (824), Bromford Flagship (568) and Norwich Housing Society (301).
Is Report Repair part of Norwich City Council?
No. Report Repair is independent and not part of Norwich City Council. The contact details here are from Norwich City Council’s own website.
Not in Norwich?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in OxfordOxford City Council
- Environmental Health in PeterboroughPeterborough City Council
- Environmental Health in PlymouthPlymouth City Council
- Environmental Health in PortsmouthPortsmouth City Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
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