Independent · not part of East Riding of Yorkshire Council
East Riding of Yorkshire Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to East Riding of Yorkshire Council: the repairs phone numbers and emergency line, reporting a repair online, and how long the council has to fix it.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: eastriding.gov.uk
Has East Riding of Yorkshire Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet East Riding’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, East Riding’s emergency line is here.
How to report
Reporting a repair to East Riding of Yorkshire Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If East Riding misses its own target, complain. You may also be able to claim.
- Septic tanksSeptic tank service requests: 01482 395656.
Emergency repairs
When to call East Riding straight away
Phone East Riding straight away if anything puts someone in danger or leaves your home unsafe. Emergency repairs only. Out of hours, the council will make the problem safe. The number is in East Riding’s repair contacts.
- 01Total loss of electricity
What counts as an emergency, from eastriding.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell East Riding.
Timescales
How long East Riding of Yorkshire Council has to fix it
East Riding’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | East Riding’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Category A | 24 hoursFor example, total loss of electricity. | No fixed legal limit unless it’s a hazard |
| Category B | 3 working daysFor example, a tap not working. | No fixed legal limit unless it’s a hazard |
| Category C | 14 working daysFor example, a faulty extractor fan. | No fixed legal limit unless it’s a hazard |
| Category D | 56 working daysFor example, renewing an internal door. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Visits to investigate damp and mould within 12 days of your report, agrees a repair timescale with you, and visits again after the work to check it’s fixed. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from eastriding.gov.uk and East Riding’s damp and mould page, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If East Riding of Yorkshire Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with East Riding for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about East Riding, it ordered between £250 and £700 in compensation.
How to complain to East RidingYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
East Riding’s record
How East Riding of Yorkshire Council performs on repairs
Jul 2026: In its first consumer grading, the regulator found strong safety and repairs performance but weaknesses in reporting on tenancy and anti-social behaviour performance and in tenants’ routine scrutiny of performance.
of East Riding tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about East Riding in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about East Riding of Yorkshire Council
- How it handled reports of damp and associated repairs.Maladministration
£250 ordered - How it handled reports of damp and mould in the property.Service failure
£700 ordered
Sources: Regulator of Social Housing judgement, 29 July 2026; East Riding tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
East Riding of Yorkshire Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
East Riding of Yorkshire Council repairs: questions
What is East Riding of Yorkshire Council’s repairs number?
01482 396301 (Repairs line) or 01482 393939 (Out of hours). Non-emergency repairs, damp and mould, and if you can’t use the online reporter.
What is East Riding of Yorkshire Council’s emergency or out of hours repairs number?
01482 393939 (Out of hours · emergencies). Emergency repairs only. Out of hours, the council will make the problem safe.
Can I report a repair to East Riding of Yorkshire Council online?
Yes, at eastriding.gov.uk repairs page. Choose the type of repair on the council’s repairs page to report it online.
How long does East Riding of Yorkshire Council have to fix a repair?
Its own targets run from 24 hours (category a) to 56 working days (category d). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for East Riding of Yorkshire Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. East Riding’s own damp and mould commitment: Visits to investigate damp and mould within 12 days of your report, agrees a repair timescale with you, and visits again after the work to check it’s fixed.
How do I complain about a repair to East Riding of Yorkshire Council?
Complain to the council first, online. It should acknowledge your complaint within 5 working days and reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from East Riding of Yorkshire Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with East Riding of Yorkshire Council for you. It’s free to check.
Start your claimIs Report Repair part of East Riding of Yorkshire Council?
No. Report Repair is independent and not part of East Riding of Yorkshire Council or any council or housing association. We show East Riding’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not East Riding?
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Reported a repair to East Riding of Yorkshire Council and still waiting?
About 2 minutes. No documents. Free to check.