Independent · not part of High Peak Borough Council
High Peak Borough Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to High Peak Borough Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: highpeak.gov.uk
Has High Peak Borough Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet High Peak’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, High Peak’s emergency line is here.
How to report
Reporting a repair to High Peak Borough Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If High Peak misses its own target, complain. You may also be able to claim.
- Gas repair formOnline form for non-emergency gas, boiler, heating, hot water and radiator repairs: www.highpeak.gov.uk/article/1202/Housing---Gas-Repair
- Damp and mould formOnline form to report damp, mould and condensation: myforms.highpeak.gov.uk/REPORTINGDMC/launch
Emergency repairs
When to call High Peak straight away
Phone High Peak straight away if anything puts someone in danger or leaves your home unsafe. Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm. The same number takes emergency repairs out of hours. The number is in High Peak’s repair contacts.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell High Peak.
Timescales
How long High Peak Borough Council has to fix it
High Peak’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | High Peak’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hours | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 7 days | No fixed legal limit unless it’s a hazard |
| Non-urgent | 3 weeksCalendar weeks. | No fixed legal limit unless it’s a hazard |
| Planned | 16 weeksCalendar weeks. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from highpeak.gov.uk, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If High Peak Borough Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with High Peak for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
A manager will reply within 10 working days.
- Stage 2
Ask for a review
The director for the service will review it and reply within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
High Peak’s record
How High Peak Borough Council performs on repairs
Aug 2024: The regulator found some weaknesses: some homes failing the Decent Homes Standard, few chances for tenants to influence services, and not every complaint properly recorded or learned from, though repairs were timely.
of High Peak tenants were satisfied with the repairs service in 2024/25.
Sources: Regulator of Social Housing judgement, 14 August 2024; High Peak tenant satisfaction measures 2024/25.
Contacts
High Peak Borough Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
High Peak Borough Council repairs: questions
What is High Peak Borough Council’s repairs number?
0800 030 8666. Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm. The same number takes emergency repairs out of hours.
What is High Peak Borough Council’s emergency or out of hours repairs number?
0800 030 8666 (Repairs line). Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm. The same number takes emergency repairs out of hours.
Can I report a repair to High Peak Borough Council online?
Yes, at myforms.highpeak.gov.uk. Non-emergency repairs that aren’t gas related. There’s a separate form for non-emergency gas, boiler and heating repairs. Phone for emergencies.
How long does High Peak Borough Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 16 weeks (planned). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for High Peak Borough Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to High Peak Borough Council?
Complain to the council first, online. A manager will reply within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from High Peak Borough Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with High Peak Borough Council for you. It’s free to check.
Start your claimIs Report Repair part of High Peak Borough Council?
No. Report Repair is independent and not part of High Peak Borough Council or any council or housing association. We show High Peak’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not High Peak?
Other landlords in the Midlands
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- Leicester City Council repairsCouncil
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Reported a repair to High Peak Borough Council and still waiting?
About 2 minutes. No documents. Free to check.