Independent · not part of Hinckley and Bosworth Borough Council
Hinckley and Bosworth Borough Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Hinckley and Bosworth Borough Council: the repairs phone numbers and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 20 working days.
Other names: Hinckley council housing
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: hinckley-bosworth.gov.uk
Has Hinckley and Bosworth Borough Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Hinckley and Bosworth’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Hinckley and Bosworth’s emergency line is here.
How to report
Reporting a repair to Hinckley and Bosworth Borough Council
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Hinckley and Bosworth misses its own target, complain. You may also be able to claim.
- Housing repairs contact formwww.hinckley-bosworth.gov.uk/housingrepairsQ
Emergency repairs
When to call Hinckley and Bosworth straight away
Phone Hinckley and Bosworth straight away if anything puts someone in danger or leaves your home unsafe. Evenings and weekends, for emergencies only (Control Centre). The number is in Hinckley and Bosworth’s repair contacts.
- 01Blocked drains
- 02Blocked toilet where it’s the only one
- 03Total heating failure where frail or elderly people live
- 04Major water leaks
- 05Major electrical failure
What counts as an emergency, from hinckley-bosworth.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Hinckley and Bosworth.
Timescales
How long Hinckley and Bosworth Borough Council has to fix it
Hinckley and Bosworth’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Hinckley and Bosworth’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hours | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 5 daysSuch as minor leaks, roof repairs and central heating breakdowns. | No fixed legal limit unless it’s a hazard |
| Routine | 20 working days | No fixed legal limit unless it’s a hazard |
| Planned | 13 weeksSuch as replacement doors, windows and kitchen units. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Emergency damp and mould cases are inspected and made safe within 24 hours; significant cases are inspected within seven days, with urgent repairs done within seven days of inspection and a written report within three working days. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from hinckley-bosworth.gov.uk and Hinckley and Bosworth’s damp and mould page, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 20 working days ago? That’s past Hinckley and Bosworth’s own target. You could claim compensation.
Start your claimYour options
If Hinckley and Bosworth Borough Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Hinckley and Bosworth for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a full reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a final reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Hinckley and Bosworth’s record
How Hinckley and Bosworth Borough Council performs on repairs
of Hinckley and Bosworth tenants were satisfied with the repairs service in 2024/25.
Sources: Hinckley and Bosworth tenant satisfaction measures 2024/25.
Contacts
Hinckley and Bosworth Borough Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Hinckley and Bosworth Borough Council repairs: questions
What is Hinckley and Bosworth Borough Council’s repairs number?
01455 238141 (Repairs line) or 01455 251137 (Out of hours). Monday to Thursday 8:30am to 5pm, Friday 8:30am to 4:30pm. Press option 1 for the Housing Repairs Section.
What is Hinckley and Bosworth Borough Council’s emergency or out of hours repairs number?
01455 251137 (Out of hours · emergencies). Evenings and weekends, for emergencies only (Control Centre).
Can I report a repair to Hinckley and Bosworth Borough Council online?
Yes, at myaccount.hinckley-bosworth.gov.uk. Non-urgent repairs only. You need a council online account.
How long does Hinckley and Bosworth Borough Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 13 weeks (planned). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Hinckley and Bosworth Borough Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Hinckley and Bosworth’s own damp and mould commitment: Emergency damp and mould cases are inspected and made safe within 24 hours; significant cases are inspected within seven days, with urgent repairs done within seven days of inspection and a written report within three working days.
How do I complain about a repair to Hinckley and Bosworth Borough Council?
Complain to the council first, online or by phone on 01455 255834. Acknowledged within 5 working days, with a full reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Hinckley and Bosworth Borough Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Hinckley and Bosworth Borough Council for you. It’s free to check.
Start your claimIs Report Repair part of Hinckley and Bosworth Borough Council?
No. Report Repair is independent and not part of Hinckley and Bosworth Borough Council or any council or housing association. We show Hinckley and Bosworth’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Hinckley and Bosworth?
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Reported a repair to Hinckley and Bosworth Borough Council and still waiting?
About 2 minutes. No documents. Free to check.