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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of High Peak Borough Council

Environmental Health in High Peak: reporting a housing problem

Who High Peak Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: highpeak.gov.uk

Get the right helpHigh Peak

Who is your landlord?

High Peak Borough CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards service

Free to check · About 2 minutes

Who it helps

Who Environmental Health in High Peak helps

High Peak Borough Council deals with poor conditions in rented homes through its housing standards service. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Contact the council if your landlord doesn’t fix it. How.

Housing association tenantsNot covered

High Peak Borough Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From highpeak.gov.uk, checked 12 October 2026.

Private tenants

Contacting the council’s housing standards service

  1. 01Tell your landlord first. Report the problem to your landlord or letting agent in writing, and keep a copy.
  2. 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
Contact High Peak Borough CouncilPrivate tenants
OnlineReport private housing disrepairhighpeak.gov.uk
Keep a note of the date you contact the council, and any reference.

From highpeak.gov.uk/article/2032/Report-private-housing-disre… and highpeak.gov.uk/article/8148/Housing-Disrepair-Claims, checked 12 October 2026.

Council tenants

If you rent from High Peak Borough Council

High Peak Borough Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 0800 030 8666, or online. High Peak repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. A manager will reply within 10 working days.

  3. Then

    Housing Ombudsman

    Free, once High Peak Borough Council’s complaints process is finished.

Happy with repairs80%

of High Peak Borough Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; highpeak.gov.uk; tenant satisfaction measures 2024/25.

Reported it to High Peak Borough Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in High Peak

High Peak Borough Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in High Peak

24 housing associations own 1,891 social homes in High Peak. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in High Peak on 31 March 2025.

Housing associations in the Midlands: repair contacts

Reported it and still not fixed? You could claim compensation.

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Your options

Your options in High Peak

In High Peak, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in High Peak: questions

How do I report a housing problem to environmental health in High Peak?

Use report private housing disrepair at highpeak.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report High Peak Borough Council to environmental health?

No. High Peak Borough Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0800 030 8666, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in High Peak contact environmental health?

High Peak Borough Council’s pages are written for private tenants and don’t mention housing association homes.

Which housing associations own homes in High Peak?

24 housing associations own 1,891 social homes in High Peak, according to the Regulator of Social Housing (March 2025). The largest are The Guinness Partnership (393), Great Places (335), Sanctuary Housing (225), Peaks & Plains Housing Trust (191) and Your Housing Group (171).

Is Report Repair part of High Peak Borough Council?

No. Report Repair is independent and not part of High Peak Borough Council. The contact details here are from High Peak Borough Council’s own website.

Not in High Peak?

Environmental Health in the Midlands

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Council or housing association repair still not fixed?

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