Independent · not part of North Tyneside Council
North Tyneside Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to North Tyneside Council: the repairs phone number and emergency line, and how long the council has to fix it.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: northtyneside.gov.uk
Has North Tyneside Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet North Tyneside’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, North Tyneside’s emergency line is here.
How to report
Reporting a repair to North Tyneside Council
- 01Phone the repairs line. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If North Tyneside misses its own target, complain. You may also be able to claim.
- Emailrepairs@northtyneside.gov.uk
Emergency repairs
When to call North Tyneside straight away
Phone North Tyneside straight away if anything puts someone in danger or leaves your home unsafe. Monday to Friday 8am to 6pm. Emergencies only from 6pm to 8am, at weekends and on bank holidays. The number is in North Tyneside’s repair contacts.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell North Tyneside.
Timescales
How long North Tyneside Council has to fix it
North Tyneside’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | North Tyneside’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency (out of hours) | 2 hours | Emergency hazards: investigate and make safe within 24 hours |
| Priority 1 | 24 hours | No fixed legal limit unless it’s a hazard |
| Priority 2 | 3 working days | No fixed legal limit unless it’s a hazard |
| Priority 3 | 7 working days | No fixed legal limit unless it’s a hazard |
| Priority 4 | 30 working days | No fixed legal limit unless it’s a hazard |
| Priority 5 | 45 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from northtyneside.gov.uk, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If North Tyneside Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with North Tyneside for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about North Tyneside, it ordered between £450 and £750 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
North Tyneside’s record
How North Tyneside Council performs on repairs
of North Tyneside tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about North Tyneside in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about North Tyneside Council
- How it handled a report of damp and mould.Maladministration
£450 ordered - How it handled repairs.Maladministration
£750 ordered - How it handled reports of damp and mould.Maladministration
£750 ordered
Sources: North Tyneside tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
North Tyneside Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
North Tyneside Council repairs: questions
What is North Tyneside Council’s repairs number?
0345 200 0102. Monday to Friday 8am to 6pm. Emergencies only from 6pm to 8am, at weekends and on bank holidays.
What is North Tyneside Council’s emergency or out of hours repairs number?
0345 200 0102 (Repairs Contact Centre). Monday to Friday 8am to 6pm. Emergencies only from 6pm to 8am, at weekends and on bank holidays.
How long does North Tyneside Council have to fix a repair?
Its own targets run from 2 hours (emergency (out of hours)) to 45 working days (priority 5). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for North Tyneside Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to North Tyneside Council?
Complain to the council first. It should acknowledge your complaint within 5 working days and reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from North Tyneside Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with North Tyneside Council for you. It’s free to check.
Start your claimIs Report Repair part of North Tyneside Council?
No. Report Repair is independent and not part of North Tyneside Council or any council or housing association. We show North Tyneside’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not North Tyneside?
Other landlords in the North of England
- Hull City Council repairsCouncil
- Leeds City Council repairsCouncil
- Newcastle City Council repairsCouncil
- North Yorkshire Council repairsCouncil
- Northumberland County Council repairsCouncil
- Oldham Council repairsCouncil
- One Manchester repairsHousing association
- Sheffield City Council repairsCouncil
Reported a repair to North Tyneside Council and still waiting?
About 2 minutes. No documents. Free to check.