Independent · not part of Teign Homes
Teign Homes complaints, compensation and disrepair claims
Your options if Teign Homes hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkRepairs and phone numbers: Teign Homes repairs
LandlordTeign Homes
Has Teign Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Teign Homes’s repair contactsFree to check · About 2 minutes
You can complain to Teign Homes, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Teign Homes hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Teign Homes for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Teign Homes
This can get Teign Homes to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Teign Homes to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Teign Homes’s own target for a routine repair is 30 days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Teign Homes
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Teign Homes asking for the repairs and compensation. Under the court rules for housing conditions claims, Teign Homes should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Teign Homes
Teign Homes has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Teign Homes
Acknowledged within 5 working days, with a written reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days and reviewed by a manager, with a reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order Teign Homes to put things right.
From teignhousing.co.uk, checked 9 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimTeign Homes’s record
What the regulator and Ombudsman found
Oct 2025: The regulator found some weaknesses, including its handling of anti-social behaviour cases and not consistently taking tenants’ diverse needs into account, though repairs and safety checks were found to be working.
of Teign Homes tenants were satisfied with how complaints were handled in 2024/25.
Sources: Regulator of Social Housing judgement, 29 October 2025; Teign Homes tenant satisfaction measures 2024/25.
Complaints against Teign Homes
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Teign Homes at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled removing the kitchen floor tiles. Read the decisionService failure
Source: Housing Ombudsman decisions.
Has Teign Homes let you down too? You could claim compensation.
Start your claimQuestions
Teign Homes complaints and claims: questions
How do I complain to Teign Homes about repairs?
Through its complaints page: teignhousing.co.uk. By email: customerhub@teignhomes.co.uk. By phone: 01626 322722. Say what the problem is, when you reported it, and what you want done.
How long does Teign Homes have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a written reply within 10 working days of that. Stage 2: acknowledged within 5 working days and reviewed by a manager, with a reply within 20 working days of that.
Can I claim compensation from Teign Homes for damp and mould?
You could, if you reported it and Teign Homes didn’t fix it in a reasonable time. A law firm on our panel can take it up with Teign Homes for you.
Start your claimHas the Housing Ombudsman found Teign Homes at fault?
Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Teign Homes: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Teign Homes on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Teign Homes?
Other landlords in the South of England
- Bromford Flagship complaints and claimsHousing association
- Clarion Housing complaints and claimsHousing association
- Southern Housing complaints and claimsHousing association
- Sovereign Network Group complaints and claimsHousing association
- Tendring District Council complaints and claimsCouncil
- Thanet District Council complaints and claimsCouncil
- Thurrock Council complaints and claimsCouncil
- Town & Country Housing complaints and claimsHousing association
Still waiting for Teign Homes to fix it?
About 2 minutes. No documents. Free to check.