Independent · not part of Town & Country Housing
Town & Country Housing complaints, compensation and disrepair claims
Your options if Town & Country Housing hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Town & Country Housing repairs
LandlordTown & Country Housing
Has Town & Country Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Town & Country Housing’s repair contactsFree to check · About 2 minutes
You can complain to Town & Country Housing, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Town & Country Housing hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Town & Country Housing for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Town & Country Housing
This can get Town & Country Housing to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Town & Country Housing to put things right. In its recent decisions about Town & Country Housing, it ordered between £400 and £2,200 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Town & Country Housing’s own target for a routine repair is 20 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Town & Country Housing
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Town & Country Housing asking for the repairs and compensation. Under the court rules for housing conditions claims, Town & Country Housing should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Town & Country Housing
Town & Country Housing has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Town & Country Housing
Acknowledged within 5 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
Ask within 20 working days of the stage 1 reply. Acknowledged within 5 working days, with a reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order Town & Country Housing to put things right.
From tch.org.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimTown & Country Housing’s record
What the regulator and Ombudsman found
of Town & Country Housing tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Town & Country Housing in 2024/25 were maladministration.
Sources: Town & Country Housing tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Town & Country Housing
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Town & Country Housing at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reports of damp and mould. Read the decisionMaladministration
£2,200 ordered - How it handled repairs to flooring in the property. Read the decisionMaladministration
£400 ordered
Source: Housing Ombudsman decisions.
Has Town & Country Housing let you down too? You could claim compensation.
Start your claimQuestions
Town & Country Housing complaints and claims: questions
How do I complain to Town & Country Housing about repairs?
Online: prteam.typeform.com. By email: complaints@tch.org.uk. By phone: 01892 501480. Say what the problem is, when you reported it, and what you want done.
How long does Town & Country Housing have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within 10 working days of that. Stage 2: ask within 20 working days of the stage 1 reply. Acknowledged within 5 working days, with a reply within 20 working days of that.
Can I claim compensation from Town & Country Housing for damp and mould?
You could, if you reported it and Town & Country Housing didn’t fix it in a reasonable time. A law firm on our panel can take it up with Town & Country Housing for you.
Start your claimHas the Housing Ombudsman found Town & Country Housing at fault?
In 2024/25 the Ombudsman found maladministration in 71% of its findings about Town & Country Housing. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Town & Country Housing: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Town & Country Housing on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Town & Country Housing?
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Still waiting for Town & Country Housing to fix it?
About 2 minutes. No documents. Free to check.