Independent · not part of Two Rivers Housing
Two Rivers Housing complaints, compensation and disrepair claims
Your options if Two Rivers Housing hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkRepairs and phone numbers: Two Rivers Housing repairs
LandlordTwo Rivers Housing
Has Two Rivers Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Two Rivers Housing’s repair contactsFree to check · About 2 minutes
You can complain to Two Rivers Housing, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Two Rivers Housing hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Two Rivers Housing for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Two Rivers Housing
This can get Two Rivers Housing to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Two Rivers Housing to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Two Rivers Housing
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Two Rivers Housing asking for the repairs and compensation. Under the court rules for housing conditions claims, Two Rivers Housing should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Two Rivers Housing
Two Rivers Housing has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Two Rivers Housing
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order Two Rivers Housing to put things right.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimTwo Rivers Housing’s record
What the regulator and Ombudsman found
Jun 2026: The regulator found the landlord is delivering the consumer standards overall, with timely repairs, effective handling of damp and mould and other hazards, and complaints dealt with fairly and promptly.
of Two Rivers Housing tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Two Rivers Housing in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 24 June 2026; Two Rivers Housing tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Two Rivers Housing
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Two Rivers Housing at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reported damp and mould. Read the decisionMaladministration
Source: Housing Ombudsman decisions.
Has Two Rivers Housing let you down too? You could claim compensation.
Start your claimQuestions
Two Rivers Housing complaints and claims: questions
How do I complain to Two Rivers Housing about repairs?
Through its complaints page: tworivershousing.org.uk. By email: complaints@2rh.org.uk. By phone: 0333 355 4433. Say what the problem is, when you reported it, and what you want done.
How long does Two Rivers Housing have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within 10 working days of that. Stage 2: a reply within 20 working days.
Can I claim compensation from Two Rivers Housing for damp and mould?
You could, if you reported it and Two Rivers Housing didn’t fix it in a reasonable time. A law firm on our panel can take it up with Two Rivers Housing for you.
Start your claimHas the Housing Ombudsman found Two Rivers Housing at fault?
In 2024/25 the Ombudsman found maladministration in 70% of its findings about Two Rivers Housing. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Two Rivers Housing: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Two Rivers Housing on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Two Rivers Housing?
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Still waiting for Two Rivers Housing to fix it?
About 2 minutes. No documents. Free to check.