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Vivid complaints, compensation and disrepair claims
Your options if Vivid hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkRepairs and phone numbers: Vivid repairs
LandlordVivid
Has Vivid been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Vivid’s repair contactsFree to check · About 2 minutes
You can complain to Vivid, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Vivid hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Vivid for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Vivid
This can get Vivid to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Vivid to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Vivid’s own target for a routine repair is 28 days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Vivid
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Vivid asking for the repairs and compensation. Under the court rules for housing conditions claims, Vivid should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Vivid
Vivid has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Vivid
Acknowledged within 5 working days, with a full reply within 10 working days.
- Stage 2
Ask for a review
Ask within 15 working days of the stage 1 reply. You’ll hear within 5 working days if it’s accepted, then get a reply within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Vivid to put things right.
Complaints pagevividhomes.co.uk
From vividhomes.co.uk, checked 7 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimVivid’s record
What the regulator and Ombudsman found
of Vivid tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Vivid in 2024/25 were maladministration.
Sources: Vivid tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Vivid
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Vivid at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled damp and mould. Read the decisionMaladministration
Source: Housing Ombudsman decisions.
Has Vivid let you down too? You could claim compensation.
Start your claimQuestions
Vivid complaints and claims: questions
How do I complain to Vivid about repairs?
Through its complaints page: vividhomes.co.uk. Say what the problem is, when you reported it, and what you want done.
How long does Vivid have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a full reply within 10 working days. Stage 2: ask within 15 working days of the stage 1 reply. You’ll hear within 5 working days if it’s accepted, then get a reply within 20 working days.
Can I claim compensation from Vivid for damp and mould?
You could, if you reported it and Vivid didn’t fix it in a reasonable time. A law firm on our panel can take it up with Vivid for you.
Start your claimHas the Housing Ombudsman found Vivid at fault?
In 2024/25 the Ombudsman found maladministration in 53% of its findings about Vivid. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Vivid: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Vivid on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Vivid?
Other landlords in the South of England
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Still waiting for Vivid to fix it?
About 2 minutes. No documents. Free to check.