Independent · not part of West Kent
West Kent complaints, compensation and disrepair claims
Your options if West Kent hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkRepairs and phone numbers: West Kent repairs
LandlordWest Kent
Has West Kent been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet West Kent’s repair contactsFree to check · About 2 minutes
You can complain to West Kent, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if West Kent hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with West Kent for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to West Kent
This can get West Kent to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order West Kent to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. West Kent’s own target for a routine repair is 21 calendar days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against West Kent
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to West Kent asking for the repairs and compensation. Under the court rules for housing conditions claims, West Kent should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to West Kent
West Kent has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to West Kent
Acknowledged within 5 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
Ask within 20 working days of the stage one reply; acknowledged within 5 working days, with a reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order West Kent to put things right.
From westkent.org, checked 7 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimWest Kent’s record
What the regulator and Ombudsman found
of West Kent tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about West Kent in 2024/25 were maladministration.
Sources: West Kent tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
West Kent complaints and claims: questions
How do I complain to West Kent about repairs?
Through its complaints page: westkent.org. By email: help@wkha.org.uk. By phone: 01732 749400. Say what the problem is, when you reported it, and what you want done.
How long does West Kent have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within 10 working days of that. Stage 2: ask within 20 working days of the stage one reply; acknowledged within 5 working days, with a reply within 20 working days of that.
Can I claim compensation from West Kent for damp and mould?
You could, if you reported it and West Kent didn’t fix it in a reasonable time. A law firm on our panel can take it up with West Kent for you.
Start your claimHas the Housing Ombudsman found West Kent at fault?
In 2024/25 the Ombudsman found maladministration in 31% of its findings about West Kent.
Why use Report Repair?
A law firm on our panel takes your claim up with West Kent: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with West Kent on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot West Kent?
Other landlords in the South of England
- Bromford Flagship complaints and claimsHousing association
- Clarion Housing complaints and claimsHousing association
- Southern Housing complaints and claimsHousing association
- Sovereign Network Group complaints and claimsHousing association
- Westward Housing complaints and claimsHousing association
- Wiltshire Council complaints and claimsCouncil
- Winchester City Council complaints and claimsCouncil
- Woking Borough Council complaints and claimsCouncil
Still waiting for West Kent to fix it?
About 2 minutes. No documents. Free to check.