Independent · not part of Westward Housing
Westward Housing complaints, compensation and disrepair claims
Your options if Westward Housing hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkRepairs and phone numbers: Westward Housing repairs
LandlordWestward Housing
Has Westward Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Westward’s repair contactsFree to check · About 2 minutes
You can complain to Westward Housing, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Westward Housing hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Westward for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Westward
This can get Westward to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Westward to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Westward Housing
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Westward Housing asking for the repairs and compensation. Under the court rules for housing conditions claims, Westward should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Westward Housing
Westward Housing has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Westward
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order Westward to put things right.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimWestward’s record
What the regulator and Ombudsman found
Mar 2026: The regulator found Westward is delivering the consumer standards overall, with an effective repairs service, improving completion times and satisfaction, and no significant backlog of overdue work.
of Westward tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Westward in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 25 March 2026; Westward tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
Westward Housing complaints and claims: questions
How do I complain to Westward Housing about repairs?
Through its complaints page: westwardhousing.org.uk. By email: info@westwardhousing.org.uk. By phone: 0300 100 1010. Say what the problem is, when you reported it, and what you want done.
How long does Westward Housing have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within 10 working days of that. Stage 2: a reply within 20 working days.
Can I claim compensation from Westward Housing for damp and mould?
You could, if you reported it and Westward didn’t fix it in a reasonable time. A law firm on our panel can take it up with Westward for you.
Start your claimHas the Housing Ombudsman found Westward Housing at fault?
In 2024/25 the Ombudsman found maladministration in 56% of its findings about Westward.
Why use Report Repair?
A law firm on our panel takes your claim up with Westward Housing: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Westward on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Westward?
Other landlords in the South of England
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- Sovereign Network Group complaints and claimsHousing association
- Wiltshire Council complaints and claimsCouncil
- Winchester City Council complaints and claimsCouncil
- Woking Borough Council complaints and claimsCouncil
- Wokingham Borough Council complaints and claimsCouncil
Still waiting for Westward Housing to fix it?
About 2 minutes. No documents. Free to check.